Recent Posts

Addressing Sevierville Mold Damage as Fast as Possible

6/30/2022 (Permalink)

mold damage on a white wall with the caption “Suspect Mold in Your Home?” Finding mold on the walls of your Sevierville home can be stressful. Call us at SERVPRO to quickly come out and remediate the damage.

SERVPRO Removes Mold Damage Found in Area Homes

Mold remediation and recovery should be something that occurs fast, as many do not appreciate its destructive capabilities until organisms have spread throughout a large area of their home. Sevierville residences might only be for a smaller population of 17,000, but the amenities and accommodations of the municipality leave many more properties at risk of hazardous colonization. Our SERVPRO team is trained to overcome:

  • Colonization
  • Structural deterioration
  • Harsh odors
  • Moisture damage

It is vital to provide a fast and reliable response after Sevierville mold damage incidents. In many cases, something as direct as establishing containment barriers can do a lot to protect a household from greater mold exposure. Because humidity, water, and storm damages can all contribute to compromised structures in Sevier County, our SERVPRO team stays prepared to mobilize and help when colonies first get discovered.

Is Mold Threatening Your Home?

Many property owners do not realize that mold is hazardous and therefore are not alarmed when it gets discovered in their residence. Even with hundreds of varieties of residential mold our remediators might encounter, there are ways that these colonies leave a detrimental mark on a structure:

  • Moisture – Where there is mold damage, there is moisture. Complete remediation seeks to address the water damage allowing the needed environmental conditions for mold to thrive. 
  • Structural Damage – Organisms use organic matter like drywall, carpeting, wood, and other natural building materials as a food source. The longer that surfaces host mold colonies, the more they become ruined by its presence. 
  • Musty Malodors – Malodors can be a severe obstacle to comfortable living for house occupants. Volatile organic compounds are emitted from active colonies, generating a strong, musty smell that we remove with professional deodorization tactics.

Removing Mold Colonies 

Removing mold damage from a home or business must focus on the active colonies and organisms spreading in the structure. Microbial growth can penetrate the surface of porous elements like drywall and flooring, so our team utilizes a range of remediation strategies for damage in different stages. Our cleaning process begins with surface treatments involving chlorine-based sporicidal products and antimicrobials in our inventory. We are ready when more aggressive measures are needed, including media blasting, sanding, sponge pressure cleaning, and controlled demolition.

The Need for Repairs and Reconstruction

Controlled demolition is a large part of the remediation process, both in the removal of active colonies and in identifying and ultimately resolving the cause of the colonization. Our general contractor license can help us provide build-back services like plumbing repairs, controlled demolition, drywall replacement, and flooring reinstallation. This service includes our larger commercial properties and Sevierville attractions.

Will Mold Return to Your Home?

It is one of the priorities of our experienced team to assess the likelihood that mold damage will return. Understanding the contributing factors that facilitated colonies can help focus repairs and reconstruction that follows remediation. Our SERVPRO team identifies and completes structural improvements to stop future moisture infiltration in the same pathways.

When Sevierville mold damage threatens a structure, our professionals are ready to help set things right. We prioritize the neutralization of active colonies and their effects rather than a blanket mold removal process others promise but cannot deliver. Use our experienced SERVPRO of Sevier, Jefferson & Cocke Counties professionals for your remediation project by calling (865) 429-8885.

Impacts Choice of Water Restoration Companies Has in Sevierville

6/30/2022 (Permalink)

an employee using a moisture meter on a water damaged kitchen floor with a customer Regardless of the source of the water damage you are facing, calling SERVPRO is an excellent choice for property owners in Sevierville.

How SERVPRO Ensures Water Restoration Services in Sevierville Have Acceptable Results?

Stormy weather in Sevierville tears down structures and inundates them with water. The costs and inconveniences created by the incident mostly depend on its severity. However, the restoration approaches used also have an impact. For example, the water restoration company you choose influences how long the restoration takes based on the equipment and workforce assigned for the project.

Several factors determine whether water restoration companies serving Sevierville homes can deliver satisfactory results. Limitations can stem from a lack of advanced technology or geographical location. SERVPRO is an established restorer and thus readily overcomes many of the challenges a startup company might face. 

Specific considerations to pay attention to include:

  • How the restorer relates with insurance companies
  • Whether it is a local operator
  • Availability of emergency services
  • Level of technical training

Storms develop almost instantaneously, and despite the advances in weather forecasting technologies, most incidents hit an area unexpectedly. Even when a storm is forecast to reach your location, the severity may not be what you expect, thus creating emergencies. If the water restoration service cannot provide a response that matches the emergency, the inconveniences you face increase. 

A response combines different aspects, including communication and the mitigation steps taken to deal with the storm's dire effects of water intrusion. SERVPRO gives priority to prompt contact with the stricken homeowners. That is why our customer support staff are reachable 24/7. If you call during the storm, we can guide you on timely steps to diminish the floodwaters' effect on your property. Unplugging appliances and elevating portable items limits contact with the water inundating your property. We also send a team to the affected property fast after notification about the incident so that they can mount a response before severe moisture degradation sets in.

Technologies Necessary for Water Restoration

It takes more than just extraction to restore preloss conditions after water enters a building. Stormwater, in particular, may involve significant contamination and soils like silt or mud. Therefore, thorough cleaning, decontamination, drying, and deodorization are essential steps. Although all these processes might be achieved manually, utilizing advanced technology helps ease the processes or improve the outcomes. For example, agitating floors with brushes can remove the mud deposited as the flood water recedes. However, it takes time to complete and might not be as thorough as rotating brushes.

Crucial technological devices include:

  • Different types of dehumidifiers
  • Fogging equipment
  • Self-priming trash pumps

Our SERVPRO crews rely on dehumidifiers to cut down the time to dry all wet structural areas and contents. A dehumidifier draws in warm air and passes it over refrigeration coils. The air contracts while it passes over the cooling coils leading to condensation of the moisture vapor from the air, which is collected in a tank. The dry, cool air is released back into the room. Apart from the standard dehumidifiers, specialized systems offer better performance. For example, since moisture in the air is measured in GPP, Grains per Pound, a dehumidifier that can diminish this to the lowest level may improve drying. Standard dehumidifiers work up to 40 gpp, but Low Grain Refrigerant and Desiccant varieties lower humidity beyond this point.

Fogging equipment such as ULV foggers helps distribute deodorizers or decontaminants to all nooks and crannies of the house, neutralizing the unwanted materials. On the other hand, Trash pumps simplify the removal of water filled with solids from inundated sections since they extract materials of up to 3 inches in diameter.

SERVPRO of Sevier, Jefferson & Cocke Counties would be a great stop when looking for water restoration companies. Call us at (865) 429-8885 for timely assistance.

Restoring Homes After Sevierville Fire Damage Incidents

6/30/2022 (Permalink)

SERVPRO truck with a trailer in front of a fire damaged home Dealing with the aftermath of a fire and subsequent fire damage in Sevierville can be tricky. Let SERVPRO help! Call right away.

We Restore Fire Damages to Pre-Loss Condition

With the tourism industry being such a driving force in the economy and livelihood of many of the Sevierville residents, home and commercial fires can be destructive in more ways than one. After the first notice of loss with fires and smoke damage, our objective is to mitigate threatening conditions as rapidly as possible. The earliest concerns for the household that mitigation can help resolve include:

  • Debris
  • Smoke 
  • Ruined Materials
  • Water Damage 
  • Odors

To provide the effective mitigation services necessary for Sevierville fire damage, we must have technicians ready to move when disasters strike. With a growing roster of FSRT-Certified specialists, we have experts available 24/7 to help with needed actions. This swift response is even more vital when considering the city's hundreds of tourist attractions, accommodations, and restaurants.

Large Loss Ready

Because of how commercially and entertainment-driven our community is, the fire restoration professionals of our SERVPRO team must be prepared to face larger loss scenarios. More than the professional finish and restoration result we provide, the allure of talented technicians is containing the damaged areas to continue operating businesses in a limited capacity to serve customers. Restoration and recovery then continue in enclosed spaces and during off-hours.

Emergency Services After Fire Damage

Whether it is a business, a home, or a historic property like the Riley H. Andres House, the urgency of fire recovery is the same. Our professionals begin by implementing several initial actions that reduce the destruction of impacted households. Some of the emergency services necessary for structures include:

  • Water Removal Services – The extinguishment process uses high volumes of water, which remain on floors and become absorbed into porous materials. We have several water removal strategies to help after fire dousing.
  • Debris Removal – Heaps of blistered materials, ash, and remnants of combusted building elements must get removed after fire damage to reduce the severity of smoke odors and soot particles. 
  • Controlled Demolition – This process targets structural instability or vulnerabilities that could pose concerns for restoration professionals or structure occupants.
  • Content Relocation – We move any contents from the damage path and earmark impacted personal belongings for on-site or off-site recovery. 

The Threats of Soot Damage

Soot is a significant hazard to the house or business. Our SERVPRO FSRT-Certified team's priority is to reduce the presence of residues and smoke solid deposits on surfaces. Several approaches for removing wet and dry smoke damage include alkaline cleaners and mechanical action with steel wool or brushes.

Smoke Malodors Must Get Removed

While it is often one of the final restoration hurdles to restore preloss condition for your home, malodors are not easily removed without a combination of several deodorization practices and products. It is essential to reduce the severity of smoke smells through counteractant tactics like surface cleaning and air scrubbing. With less severe malodors, fogging and ozone machines can be more efficient.

What Fire Damage Repairs Are Necessary? 

Few structure fires do not ultimately require some form of demolition and reconstruction services. Fortunately, we have the accreditation and recognition as accomplished and knowledgeable professionals completing a wide range of possible build-back services with a building contractor license. Reconstruction can include:

  • Rebuilding
  • Controlled Demolition
  • Utility Repairs
  • Temporary Construction

There is no ignoring the destructive capacities of Sevierville fire damage incidents, especially in large loss settings like the many hotels and accommodations throughout the city. With the fast response of our SERVPRO of Sevier, Jefferson & Cocke Counties team, we can help after fire loss incidents. Call now at (865) 429-8885.

Is Content Cleaning Effective Fire Damage Restoration for Sevierville?

6/29/2022 (Permalink)

a white house with the roof on fire Dealing with the aftermath of a home fire can be overwhelming. Partner with SERVPRO for effective remediation services. We are standing by 24/7.

Protecting personal belongings is a priority of responding fire restoration technicians.

While there are multiple layers of fire damage restoration required in Sevierville homes after an emergency, the treatment and cleaning of your personal belongings can often take priority for many homeowners. Many of these treasures and heirlooms are priceless and invaluable, making on-site and pack-out cleaning vital services provided by our responding technicians. Our fire recovery team can help with:

  • Fire damaged homes
  • Smoke remediation
  • Fire damage restoration
  • Fire and smoke damage

How Does SERVPRO Clean Contents After Fire and Smoke Damage? 

Our professionals work to provide on-site cleaning and recovery of your personal belongings and contents when possible. Heavily exposed and damaged items can get relocated to our nearby SERVPRO facility for more focused cleaning and fire damage restoration solutions. Smoke remediation can also happen at our facility. From ozone chambers to deodorize items to ultrasonic tank cleaning, we provide advanced fire damage restoration solutions.

Fire restoration requires experienced professionals, and our SERVPRO of Sevier, Jefferson & Cocke Counties team is ready to help 24/7 at (865) 429-8885.

Can Ceiling Leaks Be Difficult to Restore in Sevierville Homes?

6/29/2022 (Permalink)

a man holding a tin bucket to catch water falling from his ceiling When a ceiling leak becomes noticeable, there is already a great deal of damage behind the wall. Contact SERVPRO to remediate your home.

Water damage restoration requires careful techniques starting as soon as our technicians arrive.

Damaging pipes in the plumbing of your Sevierville home can be challenging to diagnose before pipe bursts, and ceiling leaks occur. As leading water damage restoration professionals, we can help with efficient water removal services and drying actions in Sevierville to make these incidents “Like it never even happened.” We can help with:

  • Flood restoration
  • Ceiling leaks
  • Burst pipes
  • Water damage remediation
  • Emergency services water damage
  • Basement flooding

How Do Ceiling Leaks in Sevierville Homes Occur? 

Because homeowners do not wish to see exposed plumbing or bare plumbing in their homes, these utilities are often tucked between floors and wall cavities to reach the fixtures throughout the property. With many houses having lead or copper piping, water damage restoration can often be necessary when pitting, oxidation, and other chemical processes weaken or damage the pipes and connections.

A persistent leak between the first and second floors of your home can leave the lower floor and ceiling system susceptible to damage. Water clean-up after ceiling leaks can begin with drying the property but can also lead to secondary efforts our team can also help with, like ceiling repairs from water damages. Experienced water damage restoration professionals of our SERVPRO team can be a one-stop-shop for emergency services water damage.

Are Water Removal Services Necessary? 

Standing water can often be one of the most critical mitigation efforts in water damage restoration. Initial measures taken to remove pooling can prevent absorption and saturation into sensitive materials. Ceiling leaks can not only impact the immediate structure surrounding the leaking or broken fixture but also result in pooling on the floor when dripping becomes a more consistent breach. Beyond extraction tools often necessary during water damage restoration, we can remove trapped water with specialty drying tools such as:

  • Drying mats
  • Weighted extractors
  • Carpet wands
  • Positive/negative pressure systems

What Water Damage Remediation is Necessary to Dry Homes? 

Water damage restoration often focuses the most on drying and moisture removal tactics. From flood restoration to basement flooding, the measures taken to dry the property are vital in protecting these installed materials and exposed contents from irreparable harm. Often the process of removing moisture from building materials and the environment utilizes multiple tools and instruments in our recovery inventory.

Centrifugal and axial air movers can displace trapped water, which can be collected and removed with strategically placed dehumidification machines. These tools can be more effective with their production by installing physical barriers to establish set drying zones to regulate drying science elements, including:

  • Temperature
  • Airflow
  • Humidity

From water removal services to flood restoration after ceiling leaks, having professionals ready to mobilize and help is critical. Our SERVPRO of Sevier, Jefferson & Cocke Counties team stays prepared for water damage remediation needs 24/7. Our roster features multiple licenses and certifications for water damage recovery and repairs. We have technicians standing by at (865) 429-8885.

Call for Rapid Mold Remediation in Your Sevierville Business

6/29/2022 (Permalink)

a corner of a room that is covered in mold on each wall Finding mold on the walls of your office should not be overlooked. Call SERVPRO to quickly investigate and then remediate the commercial mold damage.

SERVPRO’s Commercial Mold Remediation Team Gets to Work in Sevierville

Something that should never get ignored is suspected black mold growth anywhere in your Sevierville business. Visible mold is alarming to your staff and can disturb patrons or clients entering your store, restaurant, or office building. Rather than putting your business in critical mode, hiring IICRC-certified technicians will get to the heart of your mold issue quickly. SERVPRO uses proven methods to ensure your company gets restored to the point of receiving the Certified: SERVPRO Cleaned seal of approval.

We understand that your business must be operational to thrive, so we get to work in the safest, most efficient manner possible. Our mold remediation efforts in Sevierville will ensure you have little or no downtime. With our skilled technicians, industrial-grade equipment, and EPA-registered cleaning agents and disinfectants, your business will be “Like it never even happened.”

How can I tell if there is mold in my commercial building?

Several things can be telling of a mold issue, including:

  • Visible patches of mold in clusters on drywall, ceilings, and other surfaces
  • Persistent moldy, musty odors
  • Water leaks that remained undetected or were not handled properly
  • A rise in humidity levels inside your building – it is best to keep humidity levels under 50% to keep mold from developing

Once you call SERVPRO, we assess the best processes for safe, effective mold cleanup. We also address the water/moisture issue that caused the mold development so that we can keep it from coming right back. Containment measures get put into place, our crew dresses in personal protective equipment (PPE), and we get to work with vacuums and air scrubbers, carefully pulling up spores and treating surfaces to ensure everything is clean and sanitized. 

When it comes to commercial mold remediation, you can trust our skilled crew at SERVPRO of Sevier, Jefferson & Cocke Counties! Call us at (865) 429-8885 or request help online.

My Business Has Suffered a Water Leak, Who Should I Call to Clean It Up?

5/17/2022 (Permalink)

Water damaged ceiling No matter how your property is affected by water damage, SERVPRO is ready and available to help 24/7.

Although There Are Several Water Removal Services in Sevierville, Only a Few, Like SERVPRO, Can Successfully Handle Large Commercial Water Damaging Projects Quickly

At times, Sevierville can be deceiving to outsiders. Our city, nestled in the verdant hills just outside of Great Smoky Mountains National Park, sometimes hides its true nature from those venturing into the area for the first time. Although small and hidden in the hills, it is truly a bustling tourist destination during its active summer and fall seasons. Throughout the area, the tourist industry thrives. There are theme parks, numerous museums, a myriad of outdoor activity venues, and various other tourist attractions. Of course, there are also a host of hotels, restaurants, souvenir shops, and other businesses that service these visitors. Sometimes, when unexpected water-related issues arise, these are the businesses that need help recovering.

What Can Cause Standing Water in My Business?

SERVPRO, a Sevierville water removal service, has successfully dealt with the various causes of standing water in local businesses. These causes have ranged from the almost undetectable to those that are obvious and almost immediately catastrophic. Drawing from our extensive experience, we find that most water problems requiring professional extraction service result from one or more of the following causes:

  • Clogged gutters that cause slow-developing water leaks behind the walls of your building
  • Minor to major roof leaks that can either go undetected, causing great damage over the long-term, or cause substantial sudden, and readily apparent problems
  • Corroded water containers that allow water to seep out over time
  • Malfunctioning appliances or fabricating equipment that slowly leak or dump large amounts of water all at once
  • Accidentally activated sprinkler/fire extinguishing systems
  • Drippy or ruptured water pipes

Regardless of which of these issues are behind your standing water, it is important to resolve them as soon as you can to limit your losses and preserve your business.

Since the Cause of My Water-Related Issue is Not So Obvious, How Can SERVPRO Effectively Locate It?

SERVPRO technicians are armed with their finely-honed skills and cutting-edge detection tools that are capable of precisely locating even the most minor hidden moisture sources. These skills and equipment enable them to confidently find and stop the flow of water from where it originates. The following is a brief list of what we use to locate the source of your water problem:

  • Our advanced Institute of Inspection, Cleaning, and Restoration Certification (IICRC) training and experience in identifying even the most subtle telltale signs of water damage
  • High-tech moisture sensors that can tell us which surfaces and content items have higher than normal moisture levels
  • Precision moisture meters to indicate how much materials around your workplace have been impacted by your water issue
  • Infrared cameras that can see through baseboards, walls, and ceilings to locate where hidden leaks are
  • Borescopes which can peer into hidden cracks and crevices and wall voids

Using all of these resources, SERVPRO can often successfully find the source of your problem quickly. This enables us to stop your leak and begin our remediation work sooner, limiting overall damage and saving you time and money in the long run.

What Kind of Equipment Does SERVPRO Use to Remove Standing Water and Excess Moisture from My Commercial Site?

When performing their water removal and remediation work, our experts have several key pieces of equipment at their disposal. Much of this gear is designed for the unique requirements of water-damaged businesses and their need to return to operations as soon as possible. Some of the water extraction and drying tools we use are:

  • Powerful truck-mounted and portable extractors that can, even if the power has failed at your location, swiftly remove any amount of standing water from your shop, store, restaurant, office building, or hotel
  • High-velocity fans and air movers to rapidly replace moist interior air with drier exterior air
  • Strong low-grain refrigerant (LGR) dehumidifiers that quickly condense large amounts of moisture from the air to levels under forty grains per pound
  • Industrial strength desiccant dehumidifiers use moisture-attracting substances like silica gel to dry interior air
  • Injecti-dry systems that can connect to networks of air movers and dehumidifiers to dry out the air in hard-to-reach places behind ceilings, walls, and baseboards

As you can see, whatever water-related situation you face, we likely have the right equipment to 

resolve it promptly. Moreover, our technicians are specifically trained to use them effectively during all stages of the water removal and drying process.

With all that said, do not let a water leak decimate your business and cost you dearly. Remember that there are neighborhood services that can help you recover and return to operations quickly. If you need water extracted from your business or other remediation work done, call SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 for assistance.

Why is Fast Action So Important in Mold Remediation?

5/17/2022 (Permalink)

Mold on wall Mold spreads quickly when the conditions are right. Contact SERVPRO to investigate the cause and remediate the damage in your home.

Gatlinburg Homeowners Need Mold Remediation in A Hurry

People living in Gatlinburg know that some things you should not leave “until later.” For example, if you have a broken pane of glass in your home or notice an appliance has a severely frayed wire, it is better to deal with it immediately.

If you need mold remediation in Gatlinburg, you should not wait. Every day counts when it comes to stemming mold growth.

Why Is It Essential To Act Fast If I Spot Mold?

If you do not take swift action, mold can easily:

  • Spread further throughout the affected area
  • Cause damage to drywall, wood, and fabric
  • Grow on furniture, cushions, and upholstery
  • Damage valuable papers and documents
  • Release spores that circulate to other parts of your home and start new colonies

Mold spores move fast and can quickly become airborne, spreading throughout your home.

When Is SERVPRO Available?

We are constantly available, 24/7. Being on-call, round the clock means we are Faster To Any Size Disaster - including fungal growth. When you need mold remediation in a hurry, you can rely on us to come to your aid.

We put all our technicians through a thorough fifteen-day training program, and our teams adhere to the latest industry guidelines for remediation. You can be sure our team has the know-how to deal with mold swiftly and effectively.

How Does SERVPRO Prevent Mold From Spreading?

One of the key reasons for taking fast action is to prevent the mold from spreading. Our technicians do this by:

  • Using plastic sheeting and tape to set up containment around the affected area
  • Adding a decontamination area for our team if needed
  • Employing air scrubbers and HEPA vacuums to pull mold from the air
  • Using negative air machines to catch mold spores and vent them outside your property
  • Drying the affected room and monitoring drying progress 

Mold loves moisture, so reducing moisture is essential to mold-fighting efforts.

Mold is naturally occurring, and it is impossible to eliminate it completely. However, by acting fast and taking steps to prevent a recurrence, we can reduce the risk of mold regrowth in your home.

For swift mold remediation, call SERVPRO of Sevier, Jefferson, & Cocke Counties at (865) 429-8885.

Can You Handle Flood Damage Remediation In Your Sevierville Home?

5/4/2022 (Permalink)

a flooded bathroom with things floating everywhere Regardless of the room that the flooding affects, team SERVPRO has the technicians and equipment to help. Contact us 24/7 for effective water removal.

Is Your Sevierville Home a Total Loss After Flooding?

Many steps are relevant to recovering a flooded Sevierville home. Many homeowners instantly assume that widespread flooding in the main levels of their properties is indicative of a total loss. In truth, there are many approaches our qualified professional restorers can take that can work to reduce the severity of this situation with our arrival.

Despite what many property owners might initially believe, flood damage to Sevierville residences does not mean irreparable conditions. Our SERVPRO team has an entire division of storm relief professionals and water restorers that can address both the structural concerns following a flood loss as well as the extraction and drying that a property needs. It is important to note that in widespread flooding scenarios, it is unlikely that your home can go without requiring any reconstruction or repair.

Every loss situation that our team addresses often involves multiple divisions of our entire roster, much like water restoration technicians are often necessary to address extinguishing methods in a fire recovery project. With storm and flood losses, our SERVPRO team must mitigate the acute effects by employing emergency construction solutions, including roof tarping, board-ups, and tree removal. The sooner that these vulnerabilities to your house’s exterior can get addressed, the more efficiently we can stop water penetration that can add to the destruction of your property.

While our licensed contractors must address controlled demolition, including carpet and flooring removal in saturated zones, this process hinges on our powerful extraction and drying equipment. We have portable pumps and engine-driven units that can continually remove standing water until the situation is manageable to our rapid drying solutions ready for deployment. We can monitor our progress with moisture content readers, and work to protect the framing, supports, and joists of your home when possible. Drywall and other materials must often get reinstalled after the mitigation phase completes.

We strive to provide every customer hope in an overwhelming and stressful time. With our experience and industry-leading equipment, our SERVPRO of Sevier, Jefferson & Cocke Counties can help to make many flood losses “Like it never even happened.” Give us a call anytime that you need us at (865) 429-8885.

What Everyone Ought to Know About Fire Damage in Gatlinburg

4/29/2022 (Permalink)

a fire damaged hallway with soot covering the walls After a fire affects your home, team SERVPRO can offer many solutions. Contact us for effective services to handle your fire damage situation.

Determining the Future of Contents with Varying Degrees of Fire and Smoke Damage in Your Gatlinburg Home

During a fire, your Gatlinburg home's structure takes a serious beating. The things inside, your house's contents and your family's personal belongings, also become adversely affected by smoke and the heat from the flames. We have a crew that addresses your rebuilding needs, but we also want to help reduce your family's restoration costs further by restoring as many personal belongings and household items as we can.

We use different methods to clean soiled items for our customers in Gatlinburg when soot and fire damage affects their possessions. Before we can do this, we need to sort through everything and place things into groups. We categorize your belongings according to type of material and the damage sustained. 

We place items that need only a wipe-down with a dry sponge or other basic cleaning method into one group. These might need dry sponging, or a gentle cleansing and rinse. This often works well for fine china and similar items. Books often require vacuuming in place. Carpets and rugs need soot-cutting cleaning agents for adequate restoration.

Our building department can help restore much of your family's electronic equipment. They check for damage caused by smoke, soot deposits, heat, and firefighters' water. They recommend you do not turn any items on before they examine them. Doing so can cause shorts in the wiring or circuit boards and ruin the item permanently.

Any items that require care at our facility go into boxes to protect them from breakage during transportation and storage. We attach a detailed inventory sheet to each box and this follows the corresponding items throughout the process, until we return it to you.

When we come across belongings that became so damaged by the fire that we cannot restore them, we compile another list of these items to help you with replacing them. This list can also help you when placing a claim with your insurance agency.

SERVPRO of Sevier, Jefferson & Cocke Counties handles emergencies involving fire and smoke damage near Pigeon Forge, Jefferson City, and Newport. For a highly skilled team with knowledge of the most effective restoration methods, call (865) 429-8885.