Recent Why SERVPRO Posts

How Important is it to Replace Fittings after a Kitchen Fire?

10/8/2020 (Permalink)

SERVPRO truck pulling SERVPRO trailer behind fire damaged home When this homeowner called, we were there. From emergency board-up services to the final restoration.

SERVPRO Works to Restore Over Replace to Help Gatlinburg Residents Overcome Fire Damage in their Homes

Are burnt cabinets salvageable?

The kitchen in your Gatlinburg home is likely to suffer during a fire. Fittings like worktops, cabinets, and draws can all sustain extensive soot and smoke damages. Replacing these parts of the home is both time-consuming and expensive. Cleaning and restoration can often be a cost-efficient method of returning a home to its preloss condition. Many fires do not burn hot enough to harm finished woods or other types of furniture permanently. By applying the correct cleaning principles with professional action, SERVPRO is confident of removing many soot and residues, "Like it never even happened."

What are the cleaning principles for soot and smoke residues?

  • Find the affected area and trace how far smokes have spread from the source
  • Inspect the type of residue as well as the type of surface
  • Use dry and wet cleaning to capture soot residues and remove them from the affected area

What are effective methods for cleaning soots and smoke from kitchen fittings?

Washing and wiping surfaces with fire damage in your Gatlinburg home can be frustratingly ineffective. Soots bond with surfaces at high pressure and temperature, which can make them stubborn to remove. Getting rid of soots or smokes from kitchen fittings often relies on temperature, dwell time, chemical action, or agitation. Sometimes all of these are combined to help remove soots. SERVPRO technicians have a range of methods for dealing with smoke residues, and we can tailor our approach to your home's unique situation.

What is fire damage restoration?

  • Removing smoke residues from surfaces
  • Disposing of non-salvageable materials
  • Deodorizing any remaining smoke odors to return the property to its preloss condition 

Smoke and soot often require advanced cleaning techniques and equipment to dislodge from surfaces. Contact SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885.

Why is Fast Action So Important in Mold Remediation?

9/14/2020 (Permalink)

Mold damage on ceiling and walls Mold grows easily in Tennessee. Should you see signs of mold in your home, call SERVPRO.

Gatlinburg Homeowners Need Mold Remediation in A Hurry

People living in Gatlinburg know that some things you should not leave “until later.” For example, if you have a broken pane of glass in your home or notice an appliance has a severely frayed wire, it is better to deal with it immediately.

If you need mold remediation in Gatlinburg, you should not wait. Every day counts when it comes to stemming mold growth.

Why is it essential to act fast if I spot mold?

If you do not take swift action, mold can easily:

  • Spread further throughout the affected area
  • Cause damage to drywall, wood, and fabric
  • Grow on furniture, cushions, and upholstery
  • Damage valuable papers and documents
  • Release spores which circulate to other parts of your home and start new colonies

Mold spores move fast and can quickly become airborne, spreading throughout your home.

When is SERVPRO available?

We are constantly available, 24/7. Being on-call round the clock means we are Faster To Any Size Disaster - including fungal growth. When you need mold remediation in a hurry, you can rely on us to come to your aid.

We put all our technicians through a thorough fifteen-day training program, and our teams adhere to the latest industry guidelines for remediation. You can be sure our team has the know-how to deal with mold swiftly and effectively.

How does SERVPRO prevent mold spreading?

One of the key reasons for taking fast action is to prevent the mold from spreading. Our technicians do this by:

  • Using plastic sheeting and tape to set up containment around the affected area
  • Adding a decontamination area for our team if needed
  • Employing air scrubbers and HEPA vacuums to pull mold from the air
  • Using negative air machines to catch mold spores and vent them outside your property
  • Drying the affected room and monitoring drying progress 

Mold loves moisture, so reducing moisture is essential to mold-fighting efforts.

Mold is naturally occurring, and it is impossible to eliminate it completely. However, by acting fast and taking steps to prevent a recurrence, we can reduce the risk of mold regrowth in your home.

For swift mold remediation, call SERVPRO of Sevier, Jefferson, & Cocke Counties at (865) 429-8885.

More about Gatlinburg.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Sevierville, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Sevier, Jefferson & Cocke Counties today at (865) 429-8885 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Who Can Dry and Clean My Sevierville Home After a Loss?

5/17/2020 (Permalink)

woman standing wearing galoshes in water damaged room Many times water damage is not a DIY situation. Contact SERVPRO for effective water removal.

Our SERVPRO team can offer fast restoration solutions to dry and recover damaged areas of your home after a water loss.

Cleaning up after a water loss incident might not seem like a dire situation, but inadequate cleaning and recovery of damaged areas can lead to costlier conditions. Microbial threats thrive and spread quickly through areas where moisture and dampness might still exist, leaving cause for concern for DIY drying and cleaning.

What Tools Are Necessary for Drying My Home?

While there are several steps ahead of water cleanup for Sevierville homes, drying is among one of the most vital in a water loss situation. We utilize several premier tools and advanced technologies to identify moisture pockets beyond surface materials and to ensure that the job gets completed thoroughly and efficiently. Some of these tools include:

  • Air Movers – high-velocity fans that can either work on drying out an entire room or area of the home or that can focus blasts of heated air at specific materials. These tools are vital to amplify evaporative drying techniques. 
  • Drying Mats – With hardwood and tile flooring, moisture pockets can be a troublesome threat for air movers to reach. Drying mats pull moisture from materials in a controlled manner, allowing our SERVPRO team to monitor progress and not over-dry the wood.
  • Dehumidifiers – Evaporative drying increases the moisture content in the environment, and dehumidifiers work to eliminate that. 

Am I Responsible for Cleaning the House After Restoration?

Cleaning up after a water loss incident can mean wiping down surfaces and even refinishing some of the damaged wood in areas of the house. Homeowners can often assume this is their responsibility to address, but our team can also complete this along with other mitigation, restoration, and even reconstruction needs your property might have.

No matter how severe water losses might seem in your home, our SERVPRO of Sevier, Jefferson & Cocke Counties team can help. Give us a call at (865) 429-8885 to make it “Like it never even happened.”

Click here for more information about Sevierville.

Targeting Cleaning and Sanitizing Your Sevierville Home During This Pandemic

5/15/2020 (Permalink)

yellow gloved hand wiping a blue wall with a pink rag SERVPRO cleans and disinfects following the guidance of the CDC.

Sevierville is at War with the Virus

The good citizens of Sevierville, along with much of the rest of our country are practicing social distancing, hand washing, disinfecting, and cleaning, and other measures being recommended to us by the Centers for Disease Control and Prevention (CDC) and our government officials.

What More Can Be Done in Sevierville in the Battle Against the Pandemic?

 We all need to be diligent in following the CDC’s recommendations. We can also maintain a healthy attitude, exercise, and engage in meaningful activities. This is also a good time to consider ways to step up the quality of your preventative cleaning campaign. How about your daily virus preventative cleaning regime --  is it as effective as it could be?  Maybe it’s time to add professional cleaning help? 

Our SERVPRO technicians can apply hospital-grade disinfectants to your floors and the frequent-touch surfaces in your buildings. Our specialty cleaning crews have been trained to work in all levels of environmental cleaning and are able to customize a plan that’s right for you, based upon their observations and vast experiences.  Our team is accustomed to the protocols for cleaning in situations where there is a high-probability of pathogenic microorganisms, such as sewage backups, crime scenes, and mold contamination. The cleaning protocols for this current virus are no different.

SERVPRO of Sevier, Jefferson & Cocke Counties offers flexible hours 24/7. We have developed a variety of methods that utilize different cleaning and disinfection products based on the types of surfaces and materials to be cleaned, keeping costs down, and other factors. Our pricing is reasonable. We are here to help. Don't hesitate to schedule a conversation and/or estimate, call SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 today.

To learn more about Sevierville, click here

Disclaimer: Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

Your Best Guide to Water Removal in Sevierville

2/29/2020 (Permalink)

water damaged living room Contact SERVPRO when facing water damage. We will be your partner during this stressful situation. Call right away for best results.

Removing Water from Porous Materials in Sevierville Homes

The permeance of materials can be a crucial consideration for responding SERVPRO technicians looking to dry and restore damaged Sevierville properties. Understanding what areas are most likely to resist water penetration can help to focus drying machines and other equipment at the most absorption-prone surfaces exposed to the migrating water. Our team has multiple tools and equipment that can help with water removal ambitions when our technicians start mitigation, including:

  • Electric submersible pumps
  • Gas-powered trash pumps
  • Truck-mounted, engine-driven extractors
  • Wet vacuums
  • Self-propelled and stationary weighted extractors

During the scoping of the job to get accomplished, our professionals can catalog what porous materials are most in need of water removal in Sevierville homes. While these materials are among the fastest to become damaged by migrating water, in turn, they are also among the most readily extracted and dried. Much like a towel is more likely to absorb standing water than a wood plank, the towel can also be dried more quickly and efficiently than the plank can. This result makes porous materials a focus of both preventative care for your damaged residence, and a solid starting point for effective drying and restoration.

Carpets and Pads

Carpeting has a high permeance rating, as does the padding underneath it. Removing either the material or the moisture from these areas can protect costlier subflooring damage.

Wood Trim 

Baseboards are often not constructed of the highest caliber wood, making it even more porous and prone to saturation than carpeting and drywall. Restoration is not always possible for these materials, and they sometimes require replacement.


Much like wood trim, there are many times that saturated drywall can be too severely damaged to protect. Removing water and moisture from gypsum can sometimes be costlier to dry than to remove and replace. Surface moisture meters can indicate the salvageability of wall materials.

These are some of the most commonly damaged materials after a water loss incident and the choices that must get made with them. Our SERVPRO of Sevier, Jefferson & Cocke Counties team can help you to make these emergencies “Like it never even happened,” by calling (865) 429-8885.

Click here for more information about Sevierville.

Effective Strategies For Damage Remediation in Sevierville That You Can Use Today

12/29/2019 (Permalink)

fire and water damaged kitchen Many scenarios include damage of every type.  Fire, water and mold damage often go hand in hand.  Contact SERVPRO right away.

Why Sevierville Residences Benefit from Local, SERVPRO Restoration Services

We are a restoration service with a century of combined experience in loss recovery. Our company covers property damages relating to storm, mold, fire, and water damages with cross-training in various areas. This type of cross-training is not always prevalent in the industry and allows us a unique vantage point from which to help the Sevierville community. Over the years, SERVPRO taskforces have covered both commercial properties and private residences with the same enthusiasm, skill, and desire to help you overcome unforeseen emergencies. Our technicians are based right here in Sevierville and are familiar with the unique architecture and building materials of local residences.


Mold remediation is a complex task that can often elude even the most vicarious of Sevierville homeowners. While scrubbing away at large colonies can be a useful stop-gap solution, it is also one more inconvenience in your schedule. Mainly as non-professional removal can frequently result in the mold damage of your Sevierville home returning time after time. SERVPRO restoration services are local to the area and ready to provide the expertise you need to overcome microbial growth issues. 

One problem in fixing mold issues yourself is cross-contamination. Mold spores are microscopic and can quickly spread around your home on air currents, shoes, clothing, and tools. In this respect, a contained microbial growth issue in your bathroom can extend to your en-suite, kitchen, or hallways. Here at SERVPRO, our mold remediation technicians are acutely aware of how mold spreads and can put in place actions to prevent it. These actions may include physical guards like plastic sheeting or using vacuums during cleaning to prevent spores from escaping.

It is common for mold remediation services to request laboratory testing. We find that these processes can often be both time-consuming and expensive. Quick restoration services are most successful when infested materials are identified, removed, and replaced. SERVPRO can remove disposable materials while using advanced technologies like ultrasonic cleaning and Esporta washing machines to restore precious contents in your Sevierville home.


The impact of fire damage on your Sevierville home takes both an emotional and practical toll. SERVPRO restoration services are on-hand should you require minor, moderate, or significant loss recovery services. Our technicians are trained and qualified to restore carpets, structure as well as air quality and odor. We can arrive on-site promptly to remove charred materials or debris, which may be contributing factors to further losses. 

At SERVPRO, we operate with a restore over replace mentality. That means we do our utmost to ensure that salvageable possessions are not thrown away. Using specialized solvent cleaning agents, we can often remove even the most stubborn soot and smoke residues. Tables can be refinished, carpets restored, and drapery rods treated to immersion cleaning.

While we do our best to restore all items, some may be deemed non-salvageable. Non-salvageable items are an unfortunate reality of the harm caused by fire. These items can be digitally recorded during the restoration service giving you a detailed inventory to pass on to your insurer. To relieve inconvenience, SERVPRO includes a stress-free claims process for all residents here in Sevierville. These can include filing paperwork to your insurance adjuster on your behalf.


Adverse weather events can result in flash flooding, which rapidly enters your property, causing extensive storm damage in your Sevierville home. The impact of flash flooding is especially prominent in homes with floorboards or other types of non-sealed flooring. This impact occurs because large volumes of water can seep below your flooring and cause water-logging or mold issues to both your subfloor and subfloor pads.

SERVPRO technicians can provide restoration services that incorporate subfloor inspection and recovery. Sub-floor pads tend to break apart when coming into contact with water and need disposal and replacement. Fortunately, these subfloor mats are relatively inexpensive and should not have a severe effect on your overall claim. Your subfloor, on the other hand, can become cracked, rotten, or otherwise damaged if the correct drying procedure is not undertaken.

Correct drying procedure can vary depending on the type of material and the scope of the job at hand. SERVPRO restoration services can deploy desiccant humidifiers to reduce the humidity to below forty grains per pound (GPP.) At below 40GPP, the surrounding air is drier than the subfloor, drawing out moisture and reducing the likelihood of secondary mold issues or cracking. We can also use powerful water extraction units when there is evidence of heavy soaking of subfloor materials. By using a thorough drying method in all areas of your Sevierville home, we can increase the chances of restoration to a preloss condition.


The most common restoration service we provide at SERVPRO is for water issues. Frequently, water damage can exist in your Sevierville home alongside other forms of harm. Mold requires water to grow. Storms can incorporate flooding, and even fire can become a water issue because typical firefighting procedures involve hoses and hydrants. Unwanted moisture in the home can stagnate, set damages, or result in microbial growth issues if the issue is not attended to in time. 

Water restoration technicians (WRT) here at SERVPRO are available within four hours of notification of loss. We understand how quickly a minor issue can deteriorate, which is why our primary focus is mitigating losses. A useful mitigation method is to remove as much water as possible in as little time as possible. To achieve this, SERVPRO can bring truck-mounted extraction units as well as submersible gas pumps and air-movers to encourage evaporation. 

With the immediate harm causing elements taken care of, our technicians can set to work performing cleaning of the existing damages. These could include restoring carpets, cleaning walls, or even refinishing and repainting areas that show signs of discoloration. Usually, odors dissipate during the cleaning and drying process. When they do not, our odor control technicians (OCT) can use several deodorization methods to mask, neutralize, or remove malodors. 

SERVPRO of Sevier, Jefferson & Cocke Counties is on-hand to help you through a property disaster relating to mold, storm, fire, or water. You can contact us anytime at (865) 429-8885.

Click here for more information about Sevierville.

Why You Should Choose and IICRC Certified Firm for your Property Damage Restoration

12/26/2019 (Permalink)

Official Logo of an IICRC Certified Firm Only restoration companies that are officially certified by the IICRC may use the Certified Firm logo.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) creates the standards for the restoration industry. It also provides training and certification to restoration companies. The IICRC Standards have been developed by panels of experienced restoration industry professionals for all aspects of property damage restoration. These professionals have investigated, tested, and together have written the standards, and then sent them out to other known leaders in the industry for peer review. The Standards are the time-tested, proven effective, best methods for property damage restoration. The Standards are also reviewed and updated by the IICRC every five years.

At SERVPRO of Sevier, Jefferson & Cocke Counties, we have maintained our status as an IICRC Certified Firm for more than ten years. In addition to applying the standards to our property damage restoration work, there are other high-level requirements we must meet.


To qualify for this esteemed title, we must meet prerequisites and ongoing conditions. Among them is the requirement that at least one IICRC Certified Technician must be on staff and present at every job. However, we exceed this requirement by striving for all of our technicians to be IICRC Certified. When we hire new technicians, if they are not already certified we immediately begin the process of training, preparing, and scheduling them for their IICRC exams. We also see that they receive ongoing training to improve their skills and maintain their certifications continuously. 

Standards of Professional Conduct

In addition to the certifications, there are standards of professional conduct we must meet. We are required to present ourselves professionally, to be prompt, and use honesty and integrity in all dealings with customers. So, keeping you informed about what we are doing during the restoration process is very important to us. You should fully understand the work we are doing for you, and why we are doing it. The information about the cost of your job must also be truthful and accurate. We must strive to exceed your expectations and provide an exceptional level of service. We are required to maintain a written policy for handling any complaints you may have, and if a dispute with you should arise for any reason, we are required to resolve it and use 3rd party arbitration if necessary. We also maintain liability insurance at all times that protects you, our company, and our employees while on the job.

We are proud to proclaim the title of IICRC Certified firm, and we faithfully apply the standards to the performance of our duties day-in and day-out.

We are Hiring Local Fire Cleaning Technicians

10/22/2019 (Permalink)

Male employee standing in front of a SERVPRO van with Now Hiring text on the side Now Hiring!

If you have the following skills as a fire-loss-trained restoration technician, we want to talk to you.

  • Knowledge of cleaning and restoration techniques for smoke damage on contents and surfaces, and the best practices using commercial cleaning equipment.
  • Ability to drive a loaded van to the worksite with an eye for detail to ensure every piece of equipment needed for the job is on board.
  • Working knowledge of fans, centrifugal air movers, and best types of dehumidifiers to use for various fire loss drying situations.
  • Ability to identify when there is a structural need for controlled demolition and the ability to execute the action.
  • Application of odor control methods to remove embedded smoke odors.
  • Understanding of how to perform an organized pack-out for customers during fire loss mitigation. 

If you are a trained/certified IICRC Fire & Smoke Restoration Technician, contact us now.  We offer excellent pay and a benefits package for certified, experienced technicians.  Call Josh Quillen at our SERVPRO of Sevier, Jefferson & Cocke Counties office at (865) 429-8885  or send an email to

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

Our Fire Damage Specialists Can Save Your Home In Sevierville

8/31/2019 (Permalink)

Interior of a burned house with burned furniture. Just call us at (865) 429-8885 and let us leave your home, “Like it never even happened.”

SERVPRO Is Your Partner When Your Sevierville Home Experiences A Fire

Sevierville, the home of Dolly Parton, is beautiful in its own right. Our residents are hosts to many who travel seeking the beauty of the Smoky Mountains and an escape from the everyday hustle. Our experts take pride in our heritage and our community, as we welcome visitors from all over the world. However, even as a lush landscape surrounds us, our homeowners are not exempt from being vulnerable to fire and water damage in their homes. All it takes is the spark of an old wiring system to ignite a fire and set in motion a myriad of consequences.

If your Sevierville ever falls victim to fire damage, SERVPRO is your partner in the restoration process. Our skilled technicians are part of the community, and we recognize the importance of minimizing your losses, which is why we act quickly and efficiently to return your home to mint condition. Because emergencies strike when we least expect them, our certified staff is available 24/7 to arrive at your home and jump into action. Minor fires make our clients hesitate before calling us, thinking that the scope of work is too small for our crew. However, every home and every fire deserve the focus of a fire restoration team to achieve a thorough restoration which prevents complications in the future.

Aside from extracting the water left by firefighters or your efforts, our SERVPRO team focuses on removing the soot and smoke resulting from the fire. Even small fires can leave a significant film of fine dust on all your belongings, along with a stickier residue resulting from burnt polymers. Our team is an expert in identifying the different kinds of residues and using industry-grade tailored cleaning solutions that get rid of the damage while protecting each surface. This specific approach avoids further damage to your property caused by abrasive cleaners. Once we advance in the restoration process, we bring the latest in deodorizing equipment to make sure the smell of fire and smoke is out of your life as quickly as it came in.

SERVPRO of Sevier, Jefferson & Cocke Counties is your fire cleanup and restoration partner. Just call us at (865) 429-8885 and let us leave your home, “Like it never even happened.”

For more about Sevierville click here.