Recent Posts

Commercial Water Cleanup In Sevierville

3/25/2020 (Permalink)

water damaged property When your business needs disaster cleanup, call (865) 429-8885.

Performing Commercial Water Cleanup for a Sevierville Lobby

A fountain can be a beautiful installation for any commercial space. Everything from the design to its installation must be implemented carefully to ensure its success as a feature in your space. Many businesses may maintain their fountains with swimming-pool grade chemical treatments, which can damage finishes and increase maintenance needs over time. The damage from improper maintenance protocols can potentially damage tiles, grout, or the water supply of the fountain itself, which can damage your business.

If you have a fountain or other water-related installation on your property that needs commercial water cleanup in Sevierville, a SERVPRO team is really to come to you within as little as four hours after your initial contact. These mitigation professionals are certified to mitigate water damage per The Institute of Inspection Cleanup and Restoration Certification Standards so that you can enjoy a damage-free facility once more. SERVPRO can also help you find licensed professionals who can provide counsel on maintaining your fixtures to prevent property loss.

Maintaining a Decorative Fountain
There are several factors to consider when maintaining a decorative fountain in commercial space, including:

    •    Water levels. Without adequate water depths, lights can overheat, nozzles can malfunction, and the pump may overheat in shallow water.

    •    Pumping systems. The pump is one of the essential components of any fountain installation. Keep intake screens clean, and water levels adequate to minimize maintenance needs for the pump.

    •    Skimmers and intake screens. These systems collect large debris for removal. Dirty screens can block water flow to the pump and cause potentially irreparable damage.

    •    Filtration systems. Good water quality is essential for successful and inexpensive maintenance routines and minimizes contaminants like algae.

Drying the Front of House After Disaster
Saturated furnishings, upholstery, and structural materials are wiped down with EPA-registered cleaners. In cases where the damage is contained to a small area, a polyethylene drying chamber may be constructed to improve the effectiveness of air movers and dehumidifiers. If nearby electronics, like POS systems or tablets at tables, are affected, technicians can refer these to a licensed electronics restorer for evaluation and cleanup.

SERVPRO of Sevier, Jefferson & Cocke Counties brings local businesses cleanup service that is Faster to Any Size Disaster. When your business needs disaster cleanup, call (865) 429-8885.

For more about Sevierville click here.

What are Phenolics and How are They Used for Flood Damage Restoration in Sevierville?

3/18/2020 (Permalink)

Flooded road; high water sign, road closed sign Did you know floodwaters contain harmful bacteria? We have the protective gear and equipment to safely restore you home.

Flood Damage Restoration in Sevierville Often Requires the Use Of Phenolics

After a brutal rainstorm in Sevierville, you could find your roof leaking or water entering your home from one of your lower door seals. During both of these situations, the moisture coming into your house can cause extensive flood damage. Any time H2O from the outside enters your structure; there is always a chance that it could be contaminated.

As a part of flood damage restoration in Sevierville, our SERVPRO technicians take measures to prevent harmful bacteria, parasites, and fungi from entering your home and contaminating your contents and building materials. When materials in your structure get wet, the water could have brought in harmful microorganisms or fungal spores with it. Mold spores naturally exist in the outdoors, but when they get inside your house, they can start to grow and form structures called hyphae.

Whenever dealing with moisture-related issues caused by floodwater coming in from the outside, our SERVPRO team uses specialized products to disinfect potentially contaminated items. Among the many types of disinfectants available, only some can kill a broad spectrum of bacteria and viruses that could enter after a rainstorm. Chemicals that use phenolics as their main ingredient can be useful to eliminate several different kinds of bacteria, viruses, and fungi.

In the past, phenol disinfectants, derived from cool tar, gave off an unpleasant aroma. Nowadays, phenolics are made synthetically with improved odor-counteracting properties. Phenolics best function at a pH level between six and seven. Phenolics are not compatible with nonionic or cationic detergents; they need mixing with anionic detergents or soap.

A well-formulated phenolic compound can work well when fighting against mold and the spores it generates. A chemical product our SERVPRO team commonly uses to prevent mold from forming when moisture comes into your structure from the outside is Sporicidin. This product can be applied to the affected surfaces in your house by using a pump sprayer.

If you ever notice that your building materials and contents got wet after a thunderstorm, call SERVPRO of Sevier, Jefferson, and Cocke Counties at (865) 429-8885 24/7. We're Faster To Any Size Disaster.

More about Sevierville.

We Address Four Critical Areas In Sevierville After A Fire

3/2/2020 (Permalink)

A soot covered shower wall after a fire We were able to remove the pungent odors from the greasy fire damage in this bathroom with our state of the art equipment and supplies.

Can Homes Be Livable Right After a Sevierville Housefire?

After a fire loss incident, identifying the immediate threats to a Sevierville home is only a portion of the emergency services required. Not every situation and emergency demands occupants relocate to a safer area, which makes immediate restoration practices vital to make living in the damaged home as uncomplicated as possible. Making this possible can save an insurance provider or customer the costs of Additional Living Expenses (ALE.)

Whenever possible for a homeowner to stay after fire damage to Sevierville properties, our SERVPRO professionals must work quickly to address for primary obstacles that exist and impede on comfortable living. While the customer living around the ongoing restoration can be a complication in itself, we work hard to ensure that these situations are as agreeable to the homeowner and their family as possible. We address four critical areas immediately.

  • Odor Removal – Undoubtedly, fire damages are going to leave behind powerful and noxious odors that are overwhelming. We have practical deodorization strategies, including the application of our thermal foggers, which are safe to use while others are in the house.
  • Cleaning – While this is always a component to our restoration after a fire, when the occupants continue to live in the house during recovery, cleaning of heavily used areas like bathrooms and kitchens must take precedence over other restorative tasks.
  • Laundry – We can help to ensure that damaged clothing in the house gets adequately cleaned. Our SERVPRO professionals look to the customer for guidance in which apparel needs returned immediately.
  • Containing the fire damage – Because of migrating effects that can pose health concerns for the occupants of the house, or merely the possibility of cross-contamination, we can establish containment barriers when possible to limit traffic into recovery areas.

While allowing homeowners and their families to remain in a structure after a fire loss can save them on additional expenses and stress, it adds an even higher level of urgency to the restoration process for our team. No matter how we can help after a fire, you can count on the expertise and fast response of our SERVPRO of Sevier, Jefferson & Cocke Counties team. Give us a call today at (865) 429-8885.

See more about Sevierville.

Your Best Guide to Water Removal in Sevierville

2/29/2020 (Permalink)

water damaged living room Contact SERVPRO when facing water damage. We will be your partner during this stressful situation. Call right away for best results.

Removing Water from Porous Materials in Sevierville Homes

The permeance of materials can be a crucial consideration for responding SERVPRO technicians looking to dry and restore damaged Sevierville properties. Understanding what areas are most likely to resist water penetration can help to focus drying machines and other equipment at the most absorption-prone surfaces exposed to the migrating water. Our team has multiple tools and equipment that can help with water removal ambitions when our technicians start mitigation, including:

  • Electric submersible pumps
  • Gas-powered trash pumps
  • Truck-mounted, engine-driven extractors
  • Wet vacuums
  • Self-propelled and stationary weighted extractors

During the scoping of the job to get accomplished, our professionals can catalog what porous materials are most in need of water removal in Sevierville homes. While these materials are among the fastest to become damaged by migrating water, in turn, they are also among the most readily extracted and dried. Much like a towel is more likely to absorb standing water than a wood plank, the towel can also be dried more quickly and efficiently than the plank can. This result makes porous materials a focus of both preventative care for your damaged residence, and a solid starting point for effective drying and restoration.

Carpets and Pads

Carpeting has a high permeance rating, as does the padding underneath it. Removing either the material or the moisture from these areas can protect costlier subflooring damage.

Wood Trim 

Baseboards are often not constructed of the highest caliber wood, making it even more porous and prone to saturation than carpeting and drywall. Restoration is not always possible for these materials, and they sometimes require replacement.


Much like wood trim, there are many times that saturated drywall can be too severely damaged to protect. Removing water and moisture from gypsum can sometimes be costlier to dry than to remove and replace. Surface moisture meters can indicate the salvageability of wall materials.

These are some of the most commonly damaged materials after a water loss incident and the choices that must get made with them. Our SERVPRO of Sevier, Jefferson & Cocke Counties team can help you to make these emergencies “Like it never even happened,” by calling (865) 429-8885.

Click here for more information about Sevierville.

What is Water Damage Remediation in Sevierville and How Does It Work?

2/17/2020 (Permalink)

sump pump removing water When you don't have power or a generator, using your sump pump to remove excess water becomes an issue. Contact SERVPRO for water removal efforts.

Water Removal Sevierville – Electrical Power Off

Sometimes it seems that everything happens at the same time. The power goes out, the sump pump stops working, and the basement is about to flood. Without a backup generator, water is going to inundate the basement, damaging the flooring and all of your contents.

SERVPRO provides water removal services in Sevierville and the surrounding area. We are equipped with a variety of water pumps, water extractors, and portable electrical generators. Our team is available on a 24 / 7-day basis and can usually be at your home or business in less than four hours.

Water Floods Your Basement

A simple thing like losing power for an extended period can quickly turn into significant damage. Without a backup generator, all of your appliances do not operate and specifically sump pumps. Sump pumps prevent basements from being flooded from high groundwater tables.

SERVPRO can respond with a portable generator to provide electrical power for essential appliances. If water has already spread across your basement, we can also use sump pumps to remove the excess water and portable water extractors to remove water from carpets and flooring.

Some area rugs, as well as various magazines, bleed coloring agents when these items become wet. Once you are sure it is safe to enter the basement area, remove these items as soon as possible. We check that all electrical circuits are turned off, and there is no risk of electrocution. SERVPRO can remove these items to a mutually agreed staging area for further cleaning and drying.

Mold and mildew can begin growing within 24 hours. Dark, warm, and damp conditions are perfect for mold to turn into an infestation. Homeowners can reduce the impact of water damage by quickly asking for assistance from our highly trained team of water restoration technicians. No water damage event is too small or too large. We are backed up by national resources ready to assist whenever their help is required.

Call SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 for 24/7 service. We proudly serve Jefferson City, White Pine, and surrounding areas. We're Faster To Any Size Disaster.

Click here for more information about Sevierville.

The Most Important Elements of Storm Damage Remediation in Sevierville

2/17/2020 (Permalink)

flooded street Team SERVPRO is standing by 24/7 whether the flooding is light or heavy. Contact SERVPRO right away for service.

SERVPRO Tackles Flood Damage in a Sevierville Home Gym

Flood damage can be catastrophic in scale, even if the depth of the water is shallow. All it takes is two inches of flooding to cost tens of thousands in damages to any structure. On top of that, floodwaters bring in contaminants from other areas that can cause health effects without thorough and professional removal with commercial-grade materials.

If your Sevierville home requires flood damage cleanup, Institute of Inspection, Cleaning and Restoration Certification IICRC-certified professionals from SERVPRO are only a phone call away. We can provide service that strives to restore your home to a pre-flooding condition. Technicians are available any time of the day or night, including on weekends and holidays, to ensure that homeowners affected by disaster get the service they need whenever they need it. After all, emergencies do not occur on a typical 9-to-5 schedule.

Flood Resistance & Resilience

When floodproofing your possessions and structure, keep in mind two categories of flood protection: flood resistance and resilience. 

Resistance is the descriptor used to categorize methods of preventing water from penetrating buildings. This can include removable barriers on doors and windows, temporary seals on doorways, one-way valves on drainage pipes or toilets to prevent sewage backups, and sump pump systems.

Flood resilience, on the other hand, categorizes methods that ensure minimal water damage if water does penetrate your structure. This can include tactics like installing ceramic or stone tile instead of laminate or wood flooring, moving electrical sockets so that they are higher than 5 feet tall, using stainless steel or solid wood kitchens instead of chipboard, or replacing wooden window frames with UPVC. 

How SERVPRO Saves the Day

When SERVPRO technicians come to your home, they can focus on removing unsalvageable materials and preparing structures and possessions that can be salvaged for drying and restoration. 

If you have a home gym, for example, the carpet in the room may not be salvageable, but there is a good chance that your weights and nonporous exercise equipment can be cleaned and repaired. Electronic items like treadmills or recumbent bikes can also be restored, depending on their moisture exposure. SERVPRO  technicians can coordinate with professional electronics restorers to minimize damage and ensure that electronic appliances and components can be used, whenever possible, after flooding has occurred.

SERVPRO of Sevier, Jefferson & Cocke Counties wants to make sure your home looks, "Like it never even happened." Call (865) 429-8885 for disaster cleanup that can start within hours of initial contact.

Click here for more information about Sevierville.

We Get You Back In Business In Sevierville After A Fire

2/17/2020 (Permalink)

Two of our vans sitting outside a property We have the training, experience, and equipment to handle large commercial fire damage emergencies. Call us right away we are here 24/7.

Odor Elimination Is a Vital Part of Fire Damage Restoration at Your Sevierville Restaurant

Although a smoky aroma can be a delicious enhancement to a meal at your Sevierville, only when the smell matches the chef’s preparation and the diner’s expectation. A kitchen fire usually knocks down quickly in an establishment outfitted with sprinklers and extinguishers according to local code. Our team attends to the firefighting water removal and general debris and soot removal fast.

What’s That Smell?

As you move toward the expected Sevierville reopening, one fire damage issue remains. Sevierville diners prefer the smells wafting from the remediated kitchen to be savory and appetite-inducing, not sharing a pungent stench. One of the challenges of the protein-based fires in commercial kitchens is the overwhelming malodor that can linger even after a thorough cleaning. You want your guests to wonder about aromas with anticipation, not repugnance.

Thorough and Repeated Cleaning

The fine mist of grease and proteins created in a kitchen blaze is like no other fire soiling. As SERVPRO deodorization experts consider the alternatives, we remember that smell elimination is a perfect example of the adages “one step forward, two steps back” and “if at first you don’t succeed, try, try again.” Deodorization requires persistence and often many different attempts to remove the odor-bearing particles. If debris removal and various attempts at cleaning, we might suggest other options.

Recreating the Fire Conditions

Thermal fogging works by combusting deodorants in a heated chamber, reducing the substance into microscopic particles that then pair with the odor-bearing particles to neutralize them. SERVPRO crews plan to use axial fans (venting box fans) after the fogging to clear the space. 

Hydroxyl Generators

Another innovation SERVPRO uses for odor elimination is a machine called a hydroxyl generator. Using the same UV radiation as provided by the sun, the equipment produces radicals that naturally indoor environments like your restaurant. Hydroxyl radicals decompose chemicals in the air, including the smelly residues after a protein fire. Their molecular structure alters in such a way that the odor is no longer perceptible.

Feel confident when inviting diners back to your restaurant after SERVPRO of Sevier, Jefferson & Cocke Counties eliminates malodors. Call (865) 429-8885 to get our crew on-site to manage all aspects of fire damage restoration

See more about Sevierville.

Fire Damage In Your Gatlinburg Home

1/19/2020 (Permalink)

fire damaged home Contact SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 for restoration options.

Textile Restoration and Odor Removal after Fire Damage in your Gatlinburg Home

Leaving a portable heater on overnight can catch onto dry fabrics or materials in the home and result in a small fire. While these types of fire are generally quick to contain and control, they do release a significant amount of hot ash, carbon, and smoke into the home. When you are surveying your home, you are likely to find blackening on walls and ceilings as well as a thick, unpleasant smoke odor. Unfortunately, removing the areas of soiling does not always remove a scent which can quickly absorb into textiles and fabrics typical to the home environment.

Not all fire damage in Gatlinburg requires structural restoration to your home. The most common issues facing homeowners are related to contents. Blankets, items of clothing, sofa covers, pillows, and curtains can often take on smoke odors. It is not always viable for a homeowner to perform full replacement of the numerous textiles in the home, which is where SERVPRO contents cleaning can help to pick up the slack.

Odor particles can be microscopic, which allows them to enter and bond with particles in porous contents. Once inside, these odors can be stubborn and unresponsive to vacuuming or regular washing. At SERVPRO, our contents cleaning specialists can assess different types of fabrics, cleaning chemicals, and deodorants for use on materials. We usually can group and catalog textiles, which can then be taken to a storage facility while they await restoration.

Fire insurance plans are often inclusive of contents cleaning, meaning that they do not add extra expense to your home restoration after a fire. SERVPRO cleaning appliances are designed for industrial and commercial cleaning, which can be more rigorous than your washing machine. When cleaning fabrics, our team uses a combination of cleaning mixtures and deodorants to successful remove the offending odor. Once the removal of smoke odors is complete, we can return them to you in a preloss condition.

Replacing all textiles in your home can carry high costs. Contact SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 for restoration options.

For more about Gatlinburg click here.

Have You Heard? SERVPRO Offers Certified Technicians for Dealing With Water Damage in Gatlinburg

1/5/2020 (Permalink)

water seeping through under door Regardless of the extent of the water damage in your home, contact SERVPRO for effective water removal and remediation services.

Water Damage in Your Gatlinburg Home

Any time there is a water emergency in your home, big or small, it can be overwhelming. Knowing what to do first, and the steps to take are critical in keeping damage minimal. When a faucet leaks or pipe bursts, it is essential to take care of it right away so that there is no secondary damage such as mold infestations or warped flooring to deal with later. 

Our water mitigation professionals at SERVPRO are ready to tackle water damage in your Gatlinburg home. We understand that time is of the essence and respond quickly to your emergency. We're Faster To Any Size Disaster. Technicians take each unique situation into account. At times, water can even reach insulation either in the walls or in the ceiling between floors or in the attic. 

Some types of insulation, such as Kraft paper-faced insulation, act as a vapor barrier. This can be a deterrent for secondary damage keeping the water out of the structure and insulation itself. However, it can also trap water within the insulation and become very difficult to extract. Other types of insulation, such as unfaced insulation, are hygroscopic and quickly soak up water in a similar fashion to a sponge or beach towel. As they become saturated with water, they swell, and the fiber often becomes difficult to recover. 

When it comes to insulation and other materials, in general, the rule is that the more difficult it is for water to penetrate, the more difficult the drying process. In the case of insulation, the Kraft paper-faced type is more challenging to dry but less likely to sustain permanent damage. Despite being difficult to dry, the SERVPRO technicians use powerful extraction equipment to restore the moisture content to pre-damage levels. 

The professional SERVPRO team can identify specific materials within your home and determine a comprehensive plan to mitigate further damage and restore your home to preloss condition. We test for moisture throughout the process, safely extract the excess, and dry the structure using state of the art equipment, including dehumidifiers and high-velocity air movers. 

SERVPRO of Sevier, Jefferson & Cocke Counties is available to assist with any water mishap 24/7. We make it, "Like it never even happened." Contact us at (865) 429-8885.

Click here for more information about Gatlinburg.

Effective Strategies For Damage Remediation in Sevierville That You Can Use Today

12/29/2019 (Permalink)

fire and water damaged kitchen Many scenarios include damage of every type.  Fire, water and mold damage often go hand in hand.  Contact SERVPRO right away.

Why Sevierville Residences Benefit from Local, SERVPRO Restoration Services

We are a restoration service with a century of combined experience in loss recovery. Our company covers property damages relating to storm, mold, fire, and water damages with cross-training in various areas. This type of cross-training is not always prevalent in the industry and allows us a unique vantage point from which to help the Sevierville community. Over the years, SERVPRO taskforces have covered both commercial properties and private residences with the same enthusiasm, skill, and desire to help you overcome unforeseen emergencies. Our technicians are based right here in Sevierville and are familiar with the unique architecture and building materials of local residences.


Mold remediation is a complex task that can often elude even the most vicarious of Sevierville homeowners. While scrubbing away at large colonies can be a useful stop-gap solution, it is also one more inconvenience in your schedule. Mainly as non-professional removal can frequently result in the mold damage of your Sevierville home returning time after time. SERVPRO restoration services are local to the area and ready to provide the expertise you need to overcome microbial growth issues. 

One problem in fixing mold issues yourself is cross-contamination. Mold spores are microscopic and can quickly spread around your home on air currents, shoes, clothing, and tools. In this respect, a contained microbial growth issue in your bathroom can extend to your en-suite, kitchen, or hallways. Here at SERVPRO, our mold remediation technicians are acutely aware of how mold spreads and can put in place actions to prevent it. These actions may include physical guards like plastic sheeting or using vacuums during cleaning to prevent spores from escaping.

It is common for mold remediation services to request laboratory testing. We find that these processes can often be both time-consuming and expensive. Quick restoration services are most successful when infested materials are identified, removed, and replaced. SERVPRO can remove disposable materials while using advanced technologies like ultrasonic cleaning and Esporta washing machines to restore precious contents in your Sevierville home.


The impact of fire damage on your Sevierville home takes both an emotional and practical toll. SERVPRO restoration services are on-hand should you require minor, moderate, or significant loss recovery services. Our technicians are trained and qualified to restore carpets, structure as well as air quality and odor. We can arrive on-site promptly to remove charred materials or debris, which may be contributing factors to further losses. 

At SERVPRO, we operate with a restore over replace mentality. That means we do our utmost to ensure that salvageable possessions are not thrown away. Using specialized solvent cleaning agents, we can often remove even the most stubborn soot and smoke residues. Tables can be refinished, carpets restored, and drapery rods treated to immersion cleaning.

While we do our best to restore all items, some may be deemed non-salvageable. Non-salvageable items are an unfortunate reality of the harm caused by fire. These items can be digitally recorded during the restoration service giving you a detailed inventory to pass on to your insurer. To relieve inconvenience, SERVPRO includes a stress-free claims process for all residents here in Sevierville. These can include filing paperwork to your insurance adjuster on your behalf.


Adverse weather events can result in flash flooding, which rapidly enters your property, causing extensive storm damage in your Sevierville home. The impact of flash flooding is especially prominent in homes with floorboards or other types of non-sealed flooring. This impact occurs because large volumes of water can seep below your flooring and cause water-logging or mold issues to both your subfloor and subfloor pads.

SERVPRO technicians can provide restoration services that incorporate subfloor inspection and recovery. Sub-floor pads tend to break apart when coming into contact with water and need disposal and replacement. Fortunately, these subfloor mats are relatively inexpensive and should not have a severe effect on your overall claim. Your subfloor, on the other hand, can become cracked, rotten, or otherwise damaged if the correct drying procedure is not undertaken.

Correct drying procedure can vary depending on the type of material and the scope of the job at hand. SERVPRO restoration services can deploy desiccant humidifiers to reduce the humidity to below forty grains per pound (GPP.) At below 40GPP, the surrounding air is drier than the subfloor, drawing out moisture and reducing the likelihood of secondary mold issues or cracking. We can also use powerful water extraction units when there is evidence of heavy soaking of subfloor materials. By using a thorough drying method in all areas of your Sevierville home, we can increase the chances of restoration to a preloss condition.


The most common restoration service we provide at SERVPRO is for water issues. Frequently, water damage can exist in your Sevierville home alongside other forms of harm. Mold requires water to grow. Storms can incorporate flooding, and even fire can become a water issue because typical firefighting procedures involve hoses and hydrants. Unwanted moisture in the home can stagnate, set damages, or result in microbial growth issues if the issue is not attended to in time. 

Water restoration technicians (WRT) here at SERVPRO are available within four hours of notification of loss. We understand how quickly a minor issue can deteriorate, which is why our primary focus is mitigating losses. A useful mitigation method is to remove as much water as possible in as little time as possible. To achieve this, SERVPRO can bring truck-mounted extraction units as well as submersible gas pumps and air-movers to encourage evaporation. 

With the immediate harm causing elements taken care of, our technicians can set to work performing cleaning of the existing damages. These could include restoring carpets, cleaning walls, or even refinishing and repainting areas that show signs of discoloration. Usually, odors dissipate during the cleaning and drying process. When they do not, our odor control technicians (OCT) can use several deodorization methods to mask, neutralize, or remove malodors. 

SERVPRO of Sevier, Jefferson & Cocke Counties is on-hand to help you through a property disaster relating to mold, storm, fire, or water. You can contact us anytime at (865) 429-8885.

Click here for more information about Sevierville.