Recent Posts

Sevierville Retail Establishments Benefit from Fast Water Extraction by SERVPRO

11/4/2019 (Permalink)

Black and White Come in We Are Open Sign Don't Let Water Damage Close Your Restaurant in Sevierville--Call SERVPRO--Keep the Doors Open

Why Professional Help is Essential During Commercial Water Removal from Your Sevierville Restaurant

Various incidents affecting supply pipes or appliances can leave water pooling in your Sevierville restaurant, paralyzing operations. The steps you take immediately after noticing the problem determine how long it takes to restore normal business operations. It can also determine the total losses incurred because more extended recovery periods lead to secondary damages. One way to manage commercial water removal better is to hire a professional team of restorers.

You may consider all water loss incidents as the same, but professionals consider each event as unique and therefore perform each process of commercial water removal from affected Summerville restaurants differently. Immediately when you inform us about the water loss, our SERVPRO support team asks for vital information to help plan a response plan. Such information might include:

o    Time passed since the spill started

o    The source of the water loss

o    Whether you are insured

o    Whether there is electricity at the loss site

Having the right information helps in many ways, including eliminating delays and determining the resources necessary to handle the task.  For example, in case of a burst main pipe, we might advise you to call a plumber to fix it before we start the water removal or to locate and shut off the main water supply line.  Knowing whether power is turned off ensures we make arrangements, such as bringing generators to the loss site to power our extraction equipment.

Water removal procedures differ depending on the materials and contents present at the loss site. Although most restaurant surfaces are made from hard non-porous materials, some areas such as the office or exclusive sections might have porous floor materials such as carpets or wood. Our SERVPRO crews are fully prepared to handle extraction from different materials. We have accessories such as squeegees, and carpet wands for the different surfaces. We also have the necessary cleaning equipment to ensure we sanitize all areas affected by the water spill. Often, health codes require an inspection before reopening in cases of significant water loss events. We can help and comply with these requirements.

Restoring a restaurant after water loss takes more than water extraction. Call SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 to help fix all problems caused by the incident, “Like it never even happened.”

We Arrive Right Away To Prevent Further Flood Damage In Gatlinburg

10/23/2019 (Permalink)

A shelve with our equipment on it in our warehouse We are ready for whatever happens! Whether it is residential or commercial, we have state of the art equipment ready 24/7.

First Actions After Flood Damage Make the Difference in the Amount of Loss in Gatlinburg Homes

The sheer panic that a Tennessee homeowner feels when flood damage occurs may make the situation feel initially overwhelming. Actions taken in the first 24 hours after floodwater enters a property make the difference in the amount of loss.

As soon as possible, after flood damage occurs, Gatlinburg homeowners should contact SERVPRO for cleanup. People and pets should not come into contact with groundwater, as it may contain toxins or sewage.

What Can Homeowners Do Before Help Arrives?

If it is safe to do so, putting down towels to blot up the water helps. Do not handle the saturated things until SERVPRO technicians arrive and test the water. Remove valuables and heirlooms if they are in the area of the flooding if you can do it safely. If you cannot, the technicians can do it for you upon arrival.

If it appears the water may come into contact with electrical outlets, turn off the electricity to the home. Alert the lead technician if this is necessary so they can bring their generators to the job site.

How Does SERVPRO Remove Floodwater?

It depends on the amount and location in the home. For crawlspaces, basements, and severe flooding in a home, the technicians may choose to use trash pumps or submersible pumps to remove the water without delay.

What About the Water Odors?

Floodwater brings in a myriad of odors, and thorough removal of debris, flood damaged building materials, and drying the property goes far to lessen the smell. Thorough hand cleaning of surfaces with their professional solutions kills odor-causing bacteria. Sometimes there are residual water odors that require a multi-layered approach of various applications of odor control techniques such as hydroxyl generators or ultra-low-volume fogging.

SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 when you need fast action against flood damage in your home. The technicians have a vast array of equipment and the training to make the water loss in the house, "Like it never even happened."

See more about Gatlinburg.

We are Hiring Local Fire Cleaning Technicians

10/22/2019 (Permalink)

Male employee standing in front of a SERVPRO van with Now Hiring text on the side Now Hiring!

If you have the following skills as a fire-loss-trained restoration technician, we want to talk to you.

  • Knowledge of cleaning and restoration techniques for smoke damage on contents and surfaces, and the best practices using commercial cleaning equipment.
  • Ability to drive a loaded van to the worksite with an eye for detail to ensure every piece of equipment needed for the job is on board.
  • Working knowledge of fans, centrifugal air movers, and best types of dehumidifiers to use for various fire loss drying situations.
  • Ability to identify when there is a structural need for controlled demolition and the ability to execute the action.
  • Application of odor control methods to remove embedded smoke odors.
  • Understanding of how to perform an organized pack-out for customers during fire loss mitigation. 

If you are a trained/certified IICRC Fire & Smoke Restoration Technician, contact us now.  We offer excellent pay and a benefits package for certified, experienced technicians.  Call Josh Quillen at our SERVPRO of Sevier, Jefferson & Cocke Counties office at (865) 429-8885  or send an email to joshquillen9583@icloud.com.


We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

What Everyone Ought to Know About Fire Damage in Gatlinburg

10/20/2019 (Permalink)

fire damaged kitchen If your kitchen suffers from an electrical fire, call SERVPRO to put your mind at ease.

Determining the Future of Contents with Varying Degrees of Fire and Smoke Damage in Your Gatlinburg Home

During a fire, your Gatlinburg home's structure takes a serious beating. The things inside, your house's contents and your family's personal belongings, also become adversely effected by smoke and the heat from the flames. We have a crew that addresses your rebuilding needs, but we also want to help reduce your family's restoration costs further by restoring as many personal belongings and household items as we can.

We use different methods to clean soiled items for our customers in Gatlinburg when soot and fire damage affects their possessions. Before we can do this, we need to sort through everything and place things into groups. We categorize your belongings according to type of material and the damage sustained. 

We place items that need only a wipe-down with a dry sponge or other basic cleaning method into one group. These might need dry sponging, or a gentle cleansing and rinse. This often works well for fine china and similar items. Books often require vacuuming in place. Carpets and rugs need soot-cutting cleaning agents for adequate restoration.

Our building department can help restore much of your family's electronic equipment. They check for damage caused by smoke, soot deposits, heat, and firefighters' water. They recommend you do not turn any items on before they examine them. Doing so can cause shorts in the wiring or circuit boards and ruin the item permanently.

Any items that require care at our facility go into boxes to protect them from breakage during transportation and storage. We attach a detailed inventory sheet to each box and this follows the corresponding items throughout the process, until we return it to you.

When we come across belongings that became so damaged by the fire that we cannot restore them, we compile another list of these items to help you with replacing them. This list can also help you when placing a claim with your insurance agency.

SERVPRO of Sevier, Jefferson & Cocke Counties handles emergencies involving fire and smoke damage near Pigeon Forge, Jefferson City, and Newport. For a highly skilled team with knowledge of the most effective restoration methods, call (865) 429-8885.

Click here to learn about Gatlinburg.

Our Team Has The Equipment And Skills To Satisfy Our Sevierville Home Owners

10/2/2019 (Permalink)

rows of our equipment on shelves in our warehouse ready for any size job Our team has state of the art cleaning supplies ready to safely restore your home after any size disaster. Call us right away we are ready 24/7.

Essential Resources for Effective Water Cleanup from Your Sevierville Home

Water spills happen easily from a wide range of reasons, including malfunctions affecting supply lines or mistakes from the people staying in a home. Whatever the cause or intensity, there is a need to carry out a thorough cleaning exercise. For small spills, you can easily handle them on your own using mops, buckets, and towels. For more severe incidents, you need better resources. At SERVPRO, we offer professional water cleanup, saving you the hassle of looking for the resources you need.

A variety of Extraction Equipment

An essential part of a water cleanup exercise in Sevierville is removing the spilled water, which unfortunately spreads readily. Various challenges necessitate the use of different extraction equipment. For example, floor materials such as carpets readily absorb water, unlike wood or tiles where most of it remains on the surface. The water might also reach into concealed areas such as wall cavities. All these variations mean that one extraction tool is not sufficient. Our SERVPRO crews have a wide range of water removal equipment, including:

  • Weighted Extraction Tools
  • Squeegee and Carpet Wands
  • Drying Mats
  • Inject-dry Systems
  • Submersible pumps


Cleaning Products and Application Equipment

A water loss creates different problems, including stains from running dyes, soiling of surfaces, and microbial growth. Thorough cleaning of loss sites is therefore essential to restore preloss conditions. Our SERVPRO teams use a wide range of cleaning products in our green trucks, including detergents, antimicrobial agents, bleaches, and disinfectants. We also have different application equipment, including electric sprayers, power washers, and upholstery cleaning machines to handle water cleanup.

Drying Equipment

Residue moisture is a great enemy of many materials because it causes different forms of deterioration, including mold development, rust, and stains. Removing such moisture requires equipment to increase air movement and temperature among other factors that help aid drying. Our SERVPRO technicians have access to a variety of air movers, heating equipment, and dehumidifiers, which extract moisture from the air.

With the right resources, managing water loss is easier. Call SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 to assist. We have the right resources to make it, “Like it never even happened.”

See more about Sevierville.

Our Local Technicians Are Available 24/7 To Assist With Sevierville Flood Damage Restoration

9/23/2019 (Permalink)

rows of drying equipment in our warehouse SERVPRO is ready for whatever happens. Whether it's residential or commercial we have the equipment and certified technicians available to help you.

School's Out During Commercial Flood Damage Cleanup in Sevierville

After violent weather went through this area of the TN, the roof of a school received damage from high winds and left the structure with needing repairs and water cleanup.

The school required fast cleanup of commercial flood damage at the Sevierville property. There were several levels of damage present that necessitated quick action to negate further loss from occurring.

Early Actions to Stop Further Water Loss

When SERVPRO technicians arrive at a site, they scope the property to determine areas of loss and places that require immediate temporary repairs. They tarped over the damaged spots to the school's roof where further water had the potential to enter. Upon inspecting the property, they found water in several areas and began extraction efforts immediately.

Drying in Place vs. Removal

Often these procedures during mitigation of flood damage happen together. Items like files, important papers, books in the library, and things that extended exposure to high humidity levels carry the prospect of further damage, get removed for drying elsewhere. Whenever possible, SERVPRO technicians place large tables and desks on blocks and dry them in place to minimize disruption.

Cleaning and Disinfection

Parents expect the school they send their children to is both sanitary and safe. SERVPRO technicians remove damaged sheetrock using clean cuts for faster drying and easy restoration. Both antibacterial and antimicrobial solutions feature in the cleaning process to ensure surfaces from floors, tables, and walls are left sanitary.

Mold Prevention

Airborne mold spores occur naturally inside and outside, always looking for optimal conditions for germination. After flood damage, the constant humidity the wet environment creates is a perfect new home for mold colonies. Spores have the potential to germinate within 24-hours, and they spread quickly once established. Technicians work proactively to dry, treat, and seal areas most likely to develop mold growth to inhibit the issue from becoming a problem during or after mitigation.

SERVPRO of Sevier, Jefferson & Cocke Counties stands ready to assist local schools and municipal buildings with commercial flood damage. Our local technicians are available 24/7 at (865) 429-8885 and can handle any amount of water damage because We're Faster to Any Size Disaster.

See more about Sevierville.

Can You Handle Flood Damage Remediation In Your Sevierville Home?

9/22/2019 (Permalink)

Flood Damaged Home Cartoon Sometimes flood damage cannot be escaped. Contact SERVPRO right away for water removal and remediation services.

Is Your Sevierville Home a Total Loss After Flooding?

Many steps are relevant to recovering a flooded Sevierville home. Many homeowners instantly assume that widespread flooding in the main levels of their properties is indicative of a total loss. In truth, there are many approaches our qualified professional restorers can take that can work to reduce the severity of this situation with our arrival.

Despite what many property owners might initially believe, flood damage to Sevierville residences does not mean irreparable conditions. Our SERVPRO team has an entire division of storm relief professionals and water restorers that can address both the structural concerns following a flood loss as well as the extraction and drying that a property needs. It is important to note that in widespread flooding scenarios, it is unlikely that your home can go without requiring any reconstruction or repair.

Every loss situation that our team addresses often involves multiple divisions of our entire roster, much like water restoration technicians are often necessary to address extinguishing methods in a fire recovery project. With storm and flood losses, our SERVPRO team must mitigate the acute effects by employing emergency construction solutions, including roof tarping, board-ups, and tree removal. The sooner that these vulnerabilities to your house’s exterior can get addressed, the more efficiently we can stop water penetration that can add to the destruction of your property.

While our licensed contractors must address controlled demolition, including carpet and flooring removal in saturated zones, this process hinges on our powerful extraction and drying equipment. We have portable pumps and engine-driven units that can continually remove standing water until the situation is manageable to our rapid drying solutions ready for deployment. We can monitor our progress with moisture content readers, and work to protect the framing, supports, and joists of your home when possible. Drywall and other materials must often get reinstalled after the mitigation phase completes.

We strive to provide every customer hope in an overwhelming and stressful time. With our experience and industry-leading equipment, our SERVPRO of Sevier, Jefferson & Cocke Counties can help to make many flood losses “Like it never even happened.” Give us a call anytime that you need us at (865) 429-8885.

Click here to learn more about Sevierville.

We Discuss Our Odor Removal Tools For Your Fire-Damaged Sevierville Home

9/12/2019 (Permalink)

Flames shooting out of a small window in a burning home Give us a call anytime at (865) 429-8885.

Odor Removal Tools Preferred For Fire-Damaged Sevierville Homes

Fire loss incidents that occur in Sevierville homes come with a range of potential effects, and widespread odors can be one of them. Deodorization is one of the many restoration services that our SERVPRO team can offer your fire-damaged property, and we have multiple powerful tools and advanced devices to do it. The choice of which machines get used depends on the type of materials affected and the available space within this damaged region of your house.

Even though our team must help to overcome several effects of fire damage in Sevierville homes beginning as soon as we arrive, deodorization can be an underappreciated threat that makes comfortable living difficult. Even with small flare-ups that do not require your family to relocate, you cannot expect to move on from the traumatic fire loss incident without addressing all of the lingering effects. There are many standard units that our professionals use to address foul and noxious odors in your home after a fire.

Hydroxyl Generators – These units can affect a broad area of your home, making it ideal for open spaces. Through the use of UV radiation reacting with water vapor, these units can both clean and deodorize environments where they get placed.

Thermal Foggers – These are portable units that can move with the technician to address specific problem areas of the house. Through thermal power, a cleaning solution gets vaporized and turned to a dense fog that can neutralize odor molecules on contact.

Ozone Generators – While we also have larger chambers in our SERVPRO facility, these smaller units can address odors by producing ozone that bonds with odor compounds and eliminates them. This process is hazardous to humans and pets, and so the use of this unit is carefully regulated by our team.

The use of these deodorizers can help to address embedded odors within materials, textiles, clothing, and other areas of your house. Even where these smoke effects have permeated walls and other surfaces, our capable devices can help. Whenever you contend with fire losses, trust our SERVPRO of Sevier, Jefferson & Cocke Counties team to help. Give us a call anytime at (865) 429-8885.

For more about Sevierville click here.

Our Fire Damage Specialists Can Save Your Home In Sevierville

8/31/2019 (Permalink)

Interior of a burned house with burned furniture. Just call us at (865) 429-8885 and let us leave your home, “Like it never even happened.”

SERVPRO Is Your Partner When Your Sevierville Home Experiences A Fire

Sevierville, the home of Dolly Parton, is beautiful in its own right. Our residents are hosts to many who travel seeking the beauty of the Smoky Mountains and an escape from the everyday hustle. Our experts take pride in our heritage and our community, as we welcome visitors from all over the world. However, even as a lush landscape surrounds us, our homeowners are not exempt from being vulnerable to fire and water damage in their homes. All it takes is the spark of an old wiring system to ignite a fire and set in motion a myriad of consequences.

If your Sevierville ever falls victim to fire damage, SERVPRO is your partner in the restoration process. Our skilled technicians are part of the community, and we recognize the importance of minimizing your losses, which is why we act quickly and efficiently to return your home to mint condition. Because emergencies strike when we least expect them, our certified staff is available 24/7 to arrive at your home and jump into action. Minor fires make our clients hesitate before calling us, thinking that the scope of work is too small for our crew. However, every home and every fire deserve the focus of a fire restoration team to achieve a thorough restoration which prevents complications in the future.

Aside from extracting the water left by firefighters or your efforts, our SERVPRO team focuses on removing the soot and smoke resulting from the fire. Even small fires can leave a significant film of fine dust on all your belongings, along with a stickier residue resulting from burnt polymers. Our team is an expert in identifying the different kinds of residues and using industry-grade tailored cleaning solutions that get rid of the damage while protecting each surface. This specific approach avoids further damage to your property caused by abrasive cleaners. Once we advance in the restoration process, we bring the latest in deodorizing equipment to make sure the smell of fire and smoke is out of your life as quickly as it came in.

SERVPRO of Sevier, Jefferson & Cocke Counties is your fire cleanup and restoration partner. Just call us at (865) 429-8885 and let us leave your home, “Like it never even happened.”

For more about Sevierville click here.

Advantages of Gas-Powered Pumps for Sevierville Homes

8/21/2019 (Permalink)

Male homeowner trying to stop water from spewing out of the sink, female homeowner on the phone looking discouraged. We want our Sevierville community to know their advantages, don’t do it alone.

SERVPRO will show you the way with your water damage in Sevierville.

Many pieces of equipment have become an integral part of water loss recovery for Sevierville residences, especially regarding extraction and drying. While many homeowners seeking to overcome these incidents can benefit from the state-of-the-art equipment made available to our SERVPRO technicians. Even without this deep inventory of restoration tools, many homeowners can acquire many of the capable machines to begin mitigation work like extraction right away. Among the most powerful of the options for extraction and pumping is a gas-powered pump. 

Engine-driven machines like these trash pumps can help to overcome water removal in Sevierville homes quickly. Apart from extractor trucks you might see in the Green Fleet, these trash pumps are ideal for discharging high volumes of water to drains and areas outside of your house. While you might have multiple options for extraction tools, here are some of the reasons you might opt for a gas-powered unit: 

-    Mobile – While many of the tools that you have to remove water are much lighter and more portable, few lack the strength to discard several inches of standing water efficiently. 

-    Can Get Purchased – Many of the options that have the highest effectiveness in extraction are not available to the general public in home improvement locations. Gas-powered options are often available for purchase to prevent the often costly approach of renting for prolonged periods. 

-    Not Electric – Another perk to choosing a gas-powered option gets seen when power utilities get disconnected amid a crisis. These options do not require electricity, allowing mitigation work to continue despite interruptions in electrical service.  

-    What Our Professionals Use – Gas-powered pumps are part of the recovery arsenal of our SERVPRO technicians, showcasing how efficient and effective these units can be for your property.

One of the most significant obstacles to overcome during mitigation is the extraction that your property might require. Our SERVPRO of Sevier, Jefferson & Cocke Counties can help you through this process with a fast and confident response, or we can double-check your efforts to ensure a satisfactory outcome. No matter what you need, find out how We’re Faster To Any Size Disaster by calling (865) 429-8885.

To learn more about Sevierville, click here.