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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Can a Business in Sevierville Recover after a Flood?

6/19/2020 (Permalink)

flooding in property Control losses at your business premises after flooding, contact SERVPRO.

When Commercial Flood Damage Affects your Business, Contact Sevierville's Restorer of choice, SERVPRO.

What are the crucial steps for businesses with flooding?

Taking action is vital to recovering large amounts of your Sevierville business after flooding. Where possible, shut off power to the property and evacuate- this can help to prevent further harm from electrical fires. Most flood insurance policies are separate from business insurance, so you should contact your flood insurer before contacting a professional restorer to mitigate the effects of flooding. In 2019, floods were the cause of $6.2 billion worth of damages. One of the crucial factors in controlling flood losses is early diagnosis and mitigation, which can stem the tide of water against your business premises and contents.

What is the role of commercial flood restorers?

We perform commercial flood damage recovery for businesses all over Sevierville. When flooding occurs, first responders like paramedics, fire marshals and police are the first on the scene. After damages have occurred, remodelers, architects, and general constructors set to work rebuilding residence and businesses. Our role as a restorer is in-between a first-responder and a general contractor. We can enter your property to perform scoping of safety hazards, board up broken doors or windows to prevent looting, and mitigate the damages of flooding. Our mitigation work may include sealing the property to stop further rainfall or floodwater intrusion, draining, drying, and preparing the property for general contractors.

What can flood mitigation do for my business?

The initial impact of flooding is usually the hardest felt. However, damages do not stop at the point of water intrusion. Once water enters a property, it begins to degrade both the structure and the contents. If you run a mechanics, there may be a severe amount of harm caused by rusting of tools or parts in your garage. Equally, a showroom may require temporary storage to avoid floodwaters from causing irreversible damage to stock. SERVPRO technicians can arrive on-site within four hours of notification of loss and begin to take back control of your business premises. We pump water out of the property fast while taking care to prevent mold or water contamination from affecting your premises.

What happens to my business equipment in a significant flood loss?

Business equipment can be vital to your ability to perform your services. The cost of replacing equipment can be high, while insurance claims can take time to come through. SERVPRO is an expert at protecting and restoring contents and equipment in commercial premises. Usually, we aim to restore materials on-site by isolating them in a clean, dry area of the premises. When significant flooding situations occur, we can perform a pack-out procedure where equipment, or stock, can be taken for temporary storage at one of our climate-controlled warehouses. One advantage of removing equipment from the premises altogether is that it allows us to concentrate or restore the structure and provide space for general constructors to perform the repair.

How does a flood pack-out procedure work?

    •    Restorers identify and record items for safe storage
    •    We enlist professional movers to transport goods to our warehouses
    •    Items in secure storage are restored using mechanical washing and drying techniques
    •    Once your business premises is back to a preloss condition, we can return equipment using professional movers

How do I prepare my business for flooding?

One of the leading causes of damage for businesses with flooding is structural absorption and water migration. The difference between category one and category four flooding is the amount that water has spread into building materials as well as cavities. The most effective method of safeguarding your business against flooding is to make it water-resistant. These steps could include using tiles or concrete with a damp proof cover on your floors instead of carpets or wood. The same approach applies to baseboards and structural components. Using flood-resistant varnishes can help to prevent floodwater migration while you wait for restorers to arrive.

What is a good flood preparation plan for businesses?

    •    Make a list of any equipment or items that you can remove quickly from the building or onto upper levels when a flood warning occurs
    •    Order and store sandbags which can help to protect doorways and other openings from water intrusion
    •    Keep a list of vital contacts including restorers, insurance documents and local council emergency numbers
    •    Prepare a plan of evacuation for you and your staff

Control losses at your business premises after flooding, contact SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885.

How Do I Get This Floodwater Out of My Home?

6/10/2020 (Permalink)

home/flood Homeowners have to deal with many things which may include water damage. Contact SERVPRO right away.

Call SERVPRO to Quickly Remove Water and Return Your Sevierville Home to its Original Condition

Spring rains have already given way to Summer thunderstorms with more on the way. Residents know that the speed of the storm can lift and damage roofs, knock down trees, and cause more damage, which is often as, or more, costly than the floodwater, which enters Sevierville area homes to cause problems throughout the structure.  

How Much is Removal going to Cost?

After a storm, flood damage to Sevierville homes can be extensive and expensive. At SERVPRO, we take every effort to return your home to a safe condition, ready for reoccupation as quickly as possible. Our water restoration teams also make every effort to work with your insurance agent to make sure the cost is as little as possible to you. 

Our first action is to get the floodwater out of your home as quickly as possible, using pumps and other extraction devices. Once accomplished, team members remove any soil and other items that came in with the flood. As they complete this task, one of our inspectors checks for personal and structural property too damaged for restoration and has it removed as well.  

No Water is Great, But what about My Damaged Roof?

Since we do not want further rain or floodwater to get inside, our teams covered damaged roofs, walls, windows, and doors with plywood. This helps keep out water and also reduces the threat from other problems such as animal intrusions, trespassing, and vandalism. 

Can SERVPRO rebuild my Home?

Yes. SERVPRO has trained builders on its team. Our specialists can lay new flooring, hang new drywall, replace wall framing, and even rebuild damaged support structure where needed. If the job requires major reconstruction, the team leader does recommend using a licensed contractor, however. 

For more information on how we can support you and your home, call SERVPRO of Seiver, Jefferson & Cocke Counties today at (865) 429-8885. We are here for you. 

Learn more about Sevierville

What is the Best Way to Get Rid of The Smoke Smell from My Home?

6/2/2020 (Permalink)

electrical fire Don't let fire and soot damage to your Gaitlin home get you down. Call the professionals in SERVPRO to handle the work.

SERVPRO Uses Professional Equipment and Products to Remove Smoke Odors

One of the worst things about experiencing a fire in your Gatlinburg home is the lingering smoke smell. Even the smallest kitchen fire can make your whole house smell, especially if you had some meat or fish cooking on the stove, causing a protein fire. First, it is crucial to remove the source of the smell and then go about deodorizing your home.

Can I Ventilate my Home and Spray Air Freshener to Get Rid of the Smell?

Maybe, but Professionals Have Access to Stronger Equipment and Cleaning Chemicals unfortunately for your fire damaged Gatlinburg home, it is incredibly challenging to rid your home of smoke smells only by "airing it out" or through ventilation. Air freshener is a masking agent that may cover up the smell for a short time, but typically does nothing to eradicate the malodors caused by fire. Often, technicians use a combination of techniques and equipment in a multi-step approach to rid your home of the terrible smoke smell.

What Kind of Air Purifying Equipment Helps Get Rid of the Smell?

  • Electronic filters kill microorganisms that are floating in the air as they go through the filter.
  • Ventilation fans pull outdoor air in the impacted area while exhausting the smoke-filled air from inside the home, weather-permitting
  • Air scrubbers use charcoal filters to trap odorous particles as it filters clean air back into the environment.
  • Hydroxyl generators produce pairing bonds to neutralize airborne odors

How Does Fogging Help?

  • Foggers recreate smoke by traveling in a fog throughout your home, reaching every nook and cranny.
  • Humectants in wet fogging absorb the odor particles.
  • Counteractants in thermal fogging chemically combines with the odor molecules to destroy the smells.

For help ridding your home of strong smoke odors, contact SERVPRO of Sevier, Jefferson & Cocke Counties (865) 429-8885. We make it, "Like it never even happened."

Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Sevierville, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Sevier, Jefferson & Cocke Counties today at (865) 429-8885 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Do I Need To Make Plans For Water Removal From My Gatlinburg House?

5/19/2020 (Permalink)

water overflowing a sink Seemingly small things can cause a lot of water damage. SERVPRO is available 24/7 to meet your water damage restoration needs.

SERVPRPO Can Help You Create and Implement a Restoration Plan That Addresses the Water Spill Faster or More Effectively 

Making plans for water removal from your Gatlinburg house after a pipe burst or other sudden water release may sound like an unnecessary or unusual way to respond. However, having a plan helps in many ways, including expediting the restoration process. 

What goes into water removal plans to save Gatlinburg Homes after water spills? 

Water loss situations in Gatlinburg are unique, so a new plan is necessary for each incident - even when it happens more than once in the same house. The plan may depend on the intensity of the water loss or the layout of your house. Typical issues that you have to factor in when preparing for the restoration include: 

  • The percentage and type of wet materials involved
  • Area covered by the spilled water
  • The source of the water
  • The level of damage to materials 

Although most of the spilled water pools on surfaces around the property, various materials absorb the rest. Such absorption can significantly slow the removal process since drying wet materials is not as fast as extracting water from surfaces. Drying relies on evaporation, which is 1200 times slower than extraction. Establishing which materials are wet, and the level of moisture absorbed ensures any tactic that can help improve the removal speed is applied. Our SERVPRO technicians inspect the loss site physically to find the wet materials. We also use both penetrative and non-penetrative moisture meters to test the level of wetness in materials. 

Knowing the amount of water that needs removing helps in calculating the time it might take or determining the other resources needed to complete it. Unlike measuring water held in a container, estimating the amount of spilled water is complicated. However, measuring the total area covered by the water spill can reveal approximately how many gallons are involved. Since water extractors and dehumidifiers have ratings of how many gallons, or pints they can remove over a specific period, estimating the amount of water involved helps determine the time needed to handle the removal process.

The water source also influences the water removal process in Gatlinburg, especially if such a source is not clean. Removal in such a case also involves cleanup steps such as the application of detergents and rinsing. Such steps lead to the repetition of some steps such as extraction, thus prolonging the removal process. Our SERVPRO crews have several automated cleaning equipment, including wet vacuums and pressure washers that help expedite cleaning processes. 

Why is it necessary to estimate the water removal time?

You might believe that once water spills, cleaning, and drying the property is the only thing you can do to restore it to its preloss state. However, water is a universal solvent that readily damages many materials through extended exposure. Luckily, most of the damages are not instantaneous, and with quick action, you can prevent or minimize them. Estimating the time removal might take can help you marshal enough resources to complete extraction or drying before permanent damage happens. 

What typical timelines should I be wary of during water removal? 

  • Stains on carpets can happen immediately
  • Rotting in wood can happen within 7-10 days
  • Mold development can start within 24-48 hours 

Sometimes the damages that happen depend on the combination of items you have in your house. For instance, if carpeting covers the floor of the house, the water spill threat is amplified by the presence of items that can release dyes or other substances that stain the carpet. Our SERVPRO technicians prioritize removing area rugs, books, draperies, and metallic or wooden furniture legs from contact with the wet carpet to save it from stains. 

When is demolition necessary during water removal? 

Controlled demolition helps improve the water removal process in many ways, including creating better access to enclosed areas. Typical reasons for such demolition include: 

  • Removal of materials damaged beyond repair
  • Removal of vapor barriers
  • Removal of materials to reduce their drying time 

A wide range of materials can act as vapor barriers in your house, including wallpaper, 4-mil polyethylene paper installed behind drywall, felt paper under hardwoods, and gloss or semi-gloss paints. Demolition can involve removing entire pieces of materials, such as when our SERVPRO technicians make flood cuts or remove minimal materials such as when we punch vent holes to circulate dry air into cavities to quicken drying. 

SERVPRO of Sevier, Jefferson & Cocke Counties can help you address a water spill at your Sevierville, Pigeon Forge, or Jefferson City home "Like it never even happened." Call us at (865) 429-8885 at any time.

Who Can Dry and Clean My Sevierville Home After a Loss?

5/17/2020 (Permalink)

woman standing wearing galoshes in water damaged room Many times water damage is not a DIY situation. Contact SERVPRO for effective water removal.

Our SERVPRO team can offer fast restoration solutions to dry and recover damaged areas of your home after a water loss.

Cleaning up after a water loss incident might not seem like a dire situation, but inadequate cleaning and recovery of damaged areas can lead to costlier conditions. Microbial threats thrive and spread quickly through areas where moisture and dampness might still exist, leaving cause for concern for DIY drying and cleaning.

What Tools Are Necessary for Drying My Home?

While there are several steps ahead of water cleanup for Sevierville homes, drying is among one of the most vital in a water loss situation. We utilize several premier tools and advanced technologies to identify moisture pockets beyond surface materials and to ensure that the job gets completed thoroughly and efficiently. Some of these tools include:

  • Air Movers – high-velocity fans that can either work on drying out an entire room or area of the home or that can focus blasts of heated air at specific materials. These tools are vital to amplify evaporative drying techniques. 
  • Drying Mats – With hardwood and tile flooring, moisture pockets can be a troublesome threat for air movers to reach. Drying mats pull moisture from materials in a controlled manner, allowing our SERVPRO team to monitor progress and not over-dry the wood.
  • Dehumidifiers – Evaporative drying increases the moisture content in the environment, and dehumidifiers work to eliminate that. 

Am I Responsible for Cleaning the House After Restoration?

Cleaning up after a water loss incident can mean wiping down surfaces and even refinishing some of the damaged wood in areas of the house. Homeowners can often assume this is their responsibility to address, but our team can also complete this along with other mitigation, restoration, and even reconstruction needs your property might have.

No matter how severe water losses might seem in your home, our SERVPRO of Sevier, Jefferson & Cocke Counties team can help. Give us a call at (865) 429-8885 to make it “Like it never even happened.”


Click here for more information about Sevierville.

Targeting Cleaning and Sanitizing Your Sevierville Home During This Pandemic

5/15/2020 (Permalink)

yellow gloved hand wiping a blue wall with a pink rag SERVPRO cleans and disinfects following the guidance of the CDC.

Sevierville is at War with the Virus

The good citizens of Sevierville, along with much of the rest of our country are practicing social distancing, hand washing, disinfecting, and cleaning, and other measures being recommended to us by the Centers for Disease Control and Prevention (CDC) and our government officials.

What More Can Be Done in Sevierville in the Battle Against the Pandemic?

 We all need to be diligent in following the CDC’s recommendations. We can also maintain a healthy attitude, exercise, and engage in meaningful activities. This is also a good time to consider ways to step up the quality of your preventative cleaning campaign. How about your daily virus preventative cleaning regime --  is it as effective as it could be?  Maybe it’s time to add professional cleaning help? 

Our SERVPRO technicians can apply hospital-grade disinfectants to your floors and the frequent-touch surfaces in your buildings. Our specialty cleaning crews have been trained to work in all levels of environmental cleaning and are able to customize a plan that’s right for you, based upon their observations and vast experiences.  Our team is accustomed to the protocols for cleaning in situations where there is a high-probability of pathogenic microorganisms, such as sewage backups, crime scenes, and mold contamination. The cleaning protocols for this current virus are no different.

SERVPRO of Sevier, Jefferson & Cocke Counties offers flexible hours 24/7. We have developed a variety of methods that utilize different cleaning and disinfection products based on the types of surfaces and materials to be cleaned, keeping costs down, and other factors. Our pricing is reasonable. We are here to help. Don't hesitate to schedule a conversation and/or estimate, call SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 today.

To learn more about Sevierville, click here

Disclaimer: Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

How Do I Clean Up After Flooding in My Salon?

5/6/2020 (Permalink)

dehumidifier in walk way of library SERVPRO can mitigate your flood damage in your library or other business in Sevierville.

Our SERVPRO Professionals Can Help with Extraction, Cleaning, and Reconstruction Needs After Flooding in Your Sevierville Salon.

Floods can be traumatic, especially when they force you to shut down your  Sevierville salon to allow for restoration and recovery efforts to begin. As widespread as these damaging effects might become, a prompt response by qualified restoration professionals like our SERVPRO team can get you back in your salon quickly. It is our business to get you back in business.

What Is the Best Water Removal Tool for Engineered Wood Flooring?

While there are multiple layers of flood damage to Sevierville properties after a flood, our professionals must first begin with removing standing water. With engineered wood flooring throughout the main shop area, it is crucial to get surface water dried up as soon as possible. Pressed wood planks can still be highly absorbent, which can ultimately lead to a need for reconstruction if not dried up fast. Some of the tools to remove surface water include:

  • Wet Vacuums 
  • Squeegee Wands
  • Submersible Pumps 

How Do I Protect Specialty Equipment and Stocked Products? 

Content management is one of the centerpieces of the effective restoration that we can offer your salon. With high-dollar chairs in each of the stations for your stylists and shelves stocked with premier beauty products, exposure to flooding can be destructive. We work to extract water and dry up the area to protect these items or relocate them as necessary.

Can My Business Stay Open During Restoration? 

Staying open after a flood might be possible, provided that our restoration professionals have established the appropriate containment barriers, but this is rarely the case. In most situations after natural flooding, your doors must temporarily close to allow our technicians full access to the open floorplan of the salon and thoroughly clean and disinfect exposed surfaces and contents.

When flooding occurs, call the team you can trust. Our SERVPRO of Sevier, Jefferson & Cocke Counties professionals are standing by at (865) 429-8885.

My Home is in Need of Restoration After a Flood in Sevierville. Who Do I Call?

4/26/2020 (Permalink)

flooded area with many homes Don't panic when facing flood damage. Make sure that you and your family are safe and then contact SERVPRO for effective water removal services.

You Can Get Specialist Flood Damage Cleanup in Sevierville From SERVPRO

Floods are unpredictable and uncontrollable. Flooding can cause varying degrees of destruction to walls, floors, soft furnishings, furniture, and the building materials of your home within a short time, depending on its severity. After your Sevierville home floods, it is crucial to hire professionals who can assess it and remove and dry all items water has affected. This can prevent further structural destruction and limit the chance of mold developing.

What does SERVPRO’s emergency flood damage cleaning service involve?

Our team understands the importance of dealing with flood damage in affected Sevierville homes, and we offer a proficient and fast clean up solution. Our trained crew can remove debris, clean, and dry your home quickly and efficiently to minimize the disruption flooding causes and the health risks linked with hazardous floodwater. Some reasons to call us include:

  •     We offer our services on a 24-hour, 7-day basis.
  •     We can deal with highly sensitive situations.
  •     We guarantee a rapid response time.
  •     We are compliant with current health and safety guidelines, legislation and guarantee safe and legal disposal of hazardous materials.

How do you remove the debris? 

After a flood, cleaning up the debris and mud in Sevierville is a challenging and tiresome job. Floodwater can carry materials of all sorts of shapes and sizes, and dump them in unexpected locations. It may bring paper waste, food wrappers, sewage water, stones, broken items, and damaged possessions, among others.

The unexpected locations where debris settles makes it hard to clean and remove. For instance, if a huge stone gets inside a building, that can take a lot of time and work to remove and contain the damage. We have different material handling tools, rakes, power washers, and spades that come in handy when removing debris.

How do you remove the floodwater? 

Restoring a flood-damaged home is a valuable service for both the property owner and the insurance industry. Water removal is among our most essential services. We have the training, specialized equipment, and expertise to dry and restore flood-damaged structures properly.

SERVPRO uses the best water removal techniques. We can use trash pumps that can remove water that is mixed with sludge and twigs without the risk of damaging your property. Our team consists of dedicated and skilled workers who have compassion following a disaster.

Why is it essential to sanitize a home after flood damage?

Floodwaters pass anywhere and carry whatever crosses their way, including hazardous chemicals. When a flood occurs, everything is vulnerable to its destructive power. This includes companies that produce chemicals. The floodwater can get mixed up with chemicals, some poisonous and take them, to wherever it’s heading. Floodwater may also contain bacteria, fungi, and viruses. That is the reason why sanitation of a residence is a necessity after a flooding incident.

SERVPRO provides a unique and intensive range of specialist disinfection services to deal with potentially harmful situations in a discrete, safe, and legally compliant way. We can professionally attend to locations that potentially hazardous materials are present to eradicate all sources of contamination safely and quickly. 

Our team can use powered sprayers or hand pump-up sprayers to spray antimicrobials or disinfectants directly on the surfaces we are treating. They can dispense the products at about 50 pounds per square inch (PSI). 

How do I file a claim with my insurance company?

Insurance companies encourage homeowners to try to minimize the damage to their homes. We recommend that you call SERVPRO to start flood damage mitigation immediately to reduce the damage and restoration costs. You also need to call your insurance company to inform it that your home is flooded and you want to make a claim. It is essential to keep a record of the times and dates you called your insurance firm. 

Generally, insurance policies offer different levels of coverage. Go through your insurance documents to determine what is covered and what is not. You might be able to get:

  •     A replacement of flood-damaged items
  •     Professional assistance to clean up your house
  •     Temporary alternative accommodation if it is necessary to move out when restorers are cleaning up and drying your home. 

Your insurer can send a loss adjuster to your home to assess the damage. The adjuster may not get to your house immediately if the flooding in your area is severe. When you call the insurance firm, you need to find out the following:

  •     When the adjuster can come to survey the destruction.
  •     When your insurer organizes and pays for cleanup and redecoration of your house.

It is vital to document all the damage so that you can show it to the insurance firm. Our SERVPRO team can assist you in documenting the flood damage by 

  •     Taking photos or videos of the flood damage
  •     Using a permanent ink pen to mark the highest level that flood water reached the walls of affected rooms. 
  •     We can list the damaged items in each room. As we inventory, we can use our Contents Claim Inventory Service (CCIS) to classify the contents as either salvageable, questionable, or non-salvageable items. 

Keeping a record of your claim is vital. You can keep details of the calls you made to your insurance firm and the team restoring your house. Also, keep copies of letters and emails you send or receive. This will be helpful when you speak to your insurer about your claim.

SERVPRO of Sevier, Jefferson & Cocke Counties is ready to serve you anytime you need us. Contact us today at (865) 429-8885 to restore your flooded home.

The Real Truth About Tending to Fire Damage Issues in Sevierville

4/6/2020 (Permalink)

fire damaged kitchen Regardless of the extent of the fire damage, lingering odors are hard to conquer with professional help. Contact our certified team for services.

Is My Fire Damage in Sevierville Big Enough for a Professional Cleanup Company?

As many of us spend more time cooking at home, we may increase our risk of a kitchen accident causing fire damage to our home. The flames may affect only one area of our home and leave behind soot and smoke. It can also leave behind a reminder only our sense of smell can perceive. Often, it is the foul smell of smoke and fire that drives us to seek professional help.

Homes with fire damage in Sevierville can call upon our SERVPRO team for help. Regardless of the size of the fire, your curtains, furniture, and other surfaces may continue to emanate an odor that clings to everything you do. As homeowners, we may venture to the store and purchase aroma diffusers and scented candles from the vast array available. However, our efforts may fall short of neutralizing the odor and eliminating it once and for all.

SERVPRO technicians train in the classroom and on the field to address situations like yours. Our techniques and products are available to deodorize your home are far more efficient than what is available at your local supermarket. Here are a few of the options at our fingertips:

  • Air scrubbers
  • Odor pellets
  • Ozone generators

The focus of our application can vary from neutralizing odor molecules to eliminating them, and SERVPRO of Sevier, Jefferson & Cocke Counties is your source for them all. Call us at (865) 429-8885 regardless of the size of your emergency and let us leave your home, "Like it never even happened."

Click here for more information about Sevierville.

What Is the Best Extractor for Water in Gatlinburg Homes?

4/3/2020 (Permalink)

standing water on kitchen floor SERVPRO has the tools to remove water from your home.

Our SERVPRO Team Often Chooses Electric Submersibles for Water Removal 

Discovering standing water in your Gatlinburg home requires a confident and fast response from the homeowner and the responding technicians. Our SERVPRO team has multiple extraction units for many scenarios, but in most clean water disasters, the electric submersible pump can get the job done quickly and cost-effectively. 

Electric submersible pumps can help up our responding technicians to begin water removal for Gatlinburg homes quickly upon our arrival. Using minimal power from available sources or our generator brought to the worksite, we can remove standing water down to under two inches for more concentrated water extraction from other tools like our wet vacuums. 

Why is the electric submersible pump so popular for extraction?  

  • Versatility and mobility
  • Consistent and continual draw of standing water
  • Quiet operation
  • Does not require ventilation to run
  • Long discharge lines 

Extraction is something that you hope never to need, but our SERVPRO of Sevier, Jefferson & Cocke Counties team can help with efficient and powerful tools like our electric submersible pump. Give us a call anytime at (865) 429-8885. 

More about Gatlinburg.

Commercial Water Cleanup In Sevierville

3/25/2020 (Permalink)

water damaged property When your business needs disaster cleanup, call (865) 429-8885.

Performing Commercial Water Cleanup for a Sevierville Lobby

A fountain can be a beautiful installation for any commercial space. Everything from the design to its installation must be implemented carefully to ensure its success as a feature in your space. Many businesses may maintain their fountains with swimming-pool grade chemical treatments, which can damage finishes and increase maintenance needs over time. The damage from improper maintenance protocols can potentially damage tiles, grout, or the water supply of the fountain itself, which can damage your business.

If you have a fountain or other water-related installation on your property that needs commercial water cleanup in Sevierville, a SERVPRO team is really to come to you within as little as four hours after your initial contact. These mitigation professionals are certified to mitigate water damage per The Institute of Inspection Cleanup and Restoration Certification Standards so that you can enjoy a damage-free facility once more. SERVPRO can also help you find licensed professionals who can provide counsel on maintaining your fixtures to prevent property loss.

Maintaining a Decorative Fountain
There are several factors to consider when maintaining a decorative fountain in commercial space, including:

    •    Water levels. Without adequate water depths, lights can overheat, nozzles can malfunction, and the pump may overheat in shallow water.

    •    Pumping systems. The pump is one of the essential components of any fountain installation. Keep intake screens clean, and water levels adequate to minimize maintenance needs for the pump.

    •    Skimmers and intake screens. These systems collect large debris for removal. Dirty screens can block water flow to the pump and cause potentially irreparable damage.

    •    Filtration systems. Good water quality is essential for successful and inexpensive maintenance routines and minimizes contaminants like algae.

Drying the Front of House After Disaster
Saturated furnishings, upholstery, and structural materials are wiped down with EPA-registered cleaners. In cases where the damage is contained to a small area, a polyethylene drying chamber may be constructed to improve the effectiveness of air movers and dehumidifiers. If nearby electronics, like POS systems or tablets at tables, are affected, technicians can refer these to a licensed electronics restorer for evaluation and cleanup.

SERVPRO of Sevier, Jefferson & Cocke Counties brings local businesses cleanup service that is Faster to Any Size Disaster. When your business needs disaster cleanup, call (865) 429-8885.

For more about Sevierville click here.

What are Phenolics and How are They Used for Flood Damage Restoration in Sevierville?

3/18/2020 (Permalink)

Flooded road; high water sign, road closed sign Did you know floodwaters contain harmful bacteria? We have the protective gear and equipment to safely restore you home.

Flood Damage Restoration in Sevierville Often Requires the Use Of Phenolics

After a brutal rainstorm in Sevierville, you could find your roof leaking or water entering your home from one of your lower door seals. During both of these situations, the moisture coming into your house can cause extensive flood damage. Any time H2O from the outside enters your structure; there is always a chance that it could be contaminated.

As a part of flood damage restoration in Sevierville, our SERVPRO technicians take measures to prevent harmful bacteria, parasites, and fungi from entering your home and contaminating your contents and building materials. When materials in your structure get wet, the water could have brought in harmful microorganisms or fungal spores with it. Mold spores naturally exist in the outdoors, but when they get inside your house, they can start to grow and form structures called hyphae.

Whenever dealing with moisture-related issues caused by floodwater coming in from the outside, our SERVPRO team uses specialized products to disinfect potentially contaminated items. Among the many types of disinfectants available, only some can kill a broad spectrum of bacteria and viruses that could enter after a rainstorm. Chemicals that use phenolics as their main ingredient can be useful to eliminate several different kinds of bacteria, viruses, and fungi.

In the past, phenol disinfectants, derived from cool tar, gave off an unpleasant aroma. Nowadays, phenolics are made synthetically with improved odor-counteracting properties. Phenolics best function at a pH level between six and seven. Phenolics are not compatible with nonionic or cationic detergents; they need mixing with anionic detergents or soap.

A well-formulated phenolic compound can work well when fighting against mold and the spores it generates. A chemical product our SERVPRO team commonly uses to prevent mold from forming when moisture comes into your structure from the outside is Sporicidin. This product can be applied to the affected surfaces in your house by using a pump sprayer.

If you ever notice that your building materials and contents got wet after a thunderstorm, call SERVPRO of Sevier, Jefferson, and Cocke Counties at (865) 429-8885 24/7. We're Faster To Any Size Disaster.

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We Address Four Critical Areas In Sevierville After A Fire

3/2/2020 (Permalink)

A soot covered shower wall after a fire We were able to remove the pungent odors from the greasy fire damage in this bathroom with our state of the art equipment and supplies.

Can Homes Be Livable Right After a Sevierville Housefire?

After a fire loss incident, identifying the immediate threats to a Sevierville home is only a portion of the emergency services required. Not every situation and emergency demands occupants relocate to a safer area, which makes immediate restoration practices vital to make living in the damaged home as uncomplicated as possible. Making this possible can save an insurance provider or customer the costs of Additional Living Expenses (ALE.)

Whenever possible for a homeowner to stay after fire damage to Sevierville properties, our SERVPRO professionals must work quickly to address for primary obstacles that exist and impede on comfortable living. While the customer living around the ongoing restoration can be a complication in itself, we work hard to ensure that these situations are as agreeable to the homeowner and their family as possible. We address four critical areas immediately.

  • Odor Removal – Undoubtedly, fire damages are going to leave behind powerful and noxious odors that are overwhelming. We have practical deodorization strategies, including the application of our thermal foggers, which are safe to use while others are in the house.
  • Cleaning – While this is always a component to our restoration after a fire, when the occupants continue to live in the house during recovery, cleaning of heavily used areas like bathrooms and kitchens must take precedence over other restorative tasks.
  • Laundry – We can help to ensure that damaged clothing in the house gets adequately cleaned. Our SERVPRO professionals look to the customer for guidance in which apparel needs returned immediately.
  • Containing the fire damage – Because of migrating effects that can pose health concerns for the occupants of the house, or merely the possibility of cross-contamination, we can establish containment barriers when possible to limit traffic into recovery areas.

While allowing homeowners and their families to remain in a structure after a fire loss can save them on additional expenses and stress, it adds an even higher level of urgency to the restoration process for our team. No matter how we can help after a fire, you can count on the expertise and fast response of our SERVPRO of Sevier, Jefferson & Cocke Counties team. Give us a call today at (865) 429-8885.

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Your Best Guide to Water Removal in Sevierville

2/29/2020 (Permalink)

water damaged living room Contact SERVPRO when facing water damage. We will be your partner during this stressful situation. Call right away for best results.

Removing Water from Porous Materials in Sevierville Homes

The permeance of materials can be a crucial consideration for responding SERVPRO technicians looking to dry and restore damaged Sevierville properties. Understanding what areas are most likely to resist water penetration can help to focus drying machines and other equipment at the most absorption-prone surfaces exposed to the migrating water. Our team has multiple tools and equipment that can help with water removal ambitions when our technicians start mitigation, including:

  • Electric submersible pumps
  • Gas-powered trash pumps
  • Truck-mounted, engine-driven extractors
  • Wet vacuums
  • Self-propelled and stationary weighted extractors

During the scoping of the job to get accomplished, our professionals can catalog what porous materials are most in need of water removal in Sevierville homes. While these materials are among the fastest to become damaged by migrating water, in turn, they are also among the most readily extracted and dried. Much like a towel is more likely to absorb standing water than a wood plank, the towel can also be dried more quickly and efficiently than the plank can. This result makes porous materials a focus of both preventative care for your damaged residence, and a solid starting point for effective drying and restoration.

Carpets and Pads

Carpeting has a high permeance rating, as does the padding underneath it. Removing either the material or the moisture from these areas can protect costlier subflooring damage.

Wood Trim 

Baseboards are often not constructed of the highest caliber wood, making it even more porous and prone to saturation than carpeting and drywall. Restoration is not always possible for these materials, and they sometimes require replacement.

Drywall

Much like wood trim, there are many times that saturated drywall can be too severely damaged to protect. Removing water and moisture from gypsum can sometimes be costlier to dry than to remove and replace. Surface moisture meters can indicate the salvageability of wall materials.

These are some of the most commonly damaged materials after a water loss incident and the choices that must get made with them. Our SERVPRO of Sevier, Jefferson & Cocke Counties team can help you to make these emergencies “Like it never even happened,” by calling (865) 429-8885.

Click here for more information about Sevierville.

What is Water Damage Remediation in Sevierville and How Does It Work?

2/17/2020 (Permalink)

sump pump removing water When you don't have power or a generator, using your sump pump to remove excess water becomes an issue. Contact SERVPRO for water removal efforts.

Water Removal Sevierville – Electrical Power Off

Sometimes it seems that everything happens at the same time. The power goes out, the sump pump stops working, and the basement is about to flood. Without a backup generator, water is going to inundate the basement, damaging the flooring and all of your contents.

SERVPRO provides water removal services in Sevierville and the surrounding area. We are equipped with a variety of water pumps, water extractors, and portable electrical generators. Our team is available on a 24 / 7-day basis and can usually be at your home or business in less than four hours.

Water Floods Your Basement

A simple thing like losing power for an extended period can quickly turn into significant damage. Without a backup generator, all of your appliances do not operate and specifically sump pumps. Sump pumps prevent basements from being flooded from high groundwater tables.

SERVPRO can respond with a portable generator to provide electrical power for essential appliances. If water has already spread across your basement, we can also use sump pumps to remove the excess water and portable water extractors to remove water from carpets and flooring.

Some area rugs, as well as various magazines, bleed coloring agents when these items become wet. Once you are sure it is safe to enter the basement area, remove these items as soon as possible. We check that all electrical circuits are turned off, and there is no risk of electrocution. SERVPRO can remove these items to a mutually agreed staging area for further cleaning and drying.

Mold and mildew can begin growing within 24 hours. Dark, warm, and damp conditions are perfect for mold to turn into an infestation. Homeowners can reduce the impact of water damage by quickly asking for assistance from our highly trained team of water restoration technicians. No water damage event is too small or too large. We are backed up by national resources ready to assist whenever their help is required.

Call SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 for 24/7 service. We proudly serve Jefferson City, White Pine, and surrounding areas. We're Faster To Any Size Disaster.

Click here for more information about Sevierville.

The Most Important Elements of Storm Damage Remediation in Sevierville

2/17/2020 (Permalink)

flooded street Team SERVPRO is standing by 24/7 whether the flooding is light or heavy. Contact SERVPRO right away for service.

SERVPRO Tackles Flood Damage in a Sevierville Home Gym

Flood damage can be catastrophic in scale, even if the depth of the water is shallow. All it takes is two inches of flooding to cost tens of thousands in damages to any structure. On top of that, floodwaters bring in contaminants from other areas that can cause health effects without thorough and professional removal with commercial-grade materials.

If your Sevierville home requires flood damage cleanup, Institute of Inspection, Cleaning and Restoration Certification IICRC-certified professionals from SERVPRO are only a phone call away. We can provide service that strives to restore your home to a pre-flooding condition. Technicians are available any time of the day or night, including on weekends and holidays, to ensure that homeowners affected by disaster get the service they need whenever they need it. After all, emergencies do not occur on a typical 9-to-5 schedule.

Flood Resistance & Resilience

When floodproofing your possessions and structure, keep in mind two categories of flood protection: flood resistance and resilience. 

Resistance is the descriptor used to categorize methods of preventing water from penetrating buildings. This can include removable barriers on doors and windows, temporary seals on doorways, one-way valves on drainage pipes or toilets to prevent sewage backups, and sump pump systems.

Flood resilience, on the other hand, categorizes methods that ensure minimal water damage if water does penetrate your structure. This can include tactics like installing ceramic or stone tile instead of laminate or wood flooring, moving electrical sockets so that they are higher than 5 feet tall, using stainless steel or solid wood kitchens instead of chipboard, or replacing wooden window frames with UPVC. 

How SERVPRO Saves the Day

When SERVPRO technicians come to your home, they can focus on removing unsalvageable materials and preparing structures and possessions that can be salvaged for drying and restoration. 

If you have a home gym, for example, the carpet in the room may not be salvageable, but there is a good chance that your weights and nonporous exercise equipment can be cleaned and repaired. Electronic items like treadmills or recumbent bikes can also be restored, depending on their moisture exposure. SERVPRO  technicians can coordinate with professional electronics restorers to minimize damage and ensure that electronic appliances and components can be used, whenever possible, after flooding has occurred.

SERVPRO of Sevier, Jefferson & Cocke Counties wants to make sure your home looks, "Like it never even happened." Call (865) 429-8885 for disaster cleanup that can start within hours of initial contact.

Click here for more information about Sevierville.

We Get You Back In Business In Sevierville After A Fire

2/17/2020 (Permalink)

Two of our vans sitting outside a property We have the training, experience, and equipment to handle large commercial fire damage emergencies. Call us right away we are here 24/7.

Odor Elimination Is a Vital Part of Fire Damage Restoration at Your Sevierville Restaurant

Although a smoky aroma can be a delicious enhancement to a meal at your Sevierville, only when the smell matches the chef’s preparation and the diner’s expectation. A kitchen fire usually knocks down quickly in an establishment outfitted with sprinklers and extinguishers according to local code. Our team attends to the firefighting water removal and general debris and soot removal fast.

What’s That Smell?

As you move toward the expected Sevierville reopening, one fire damage issue remains. Sevierville diners prefer the smells wafting from the remediated kitchen to be savory and appetite-inducing, not sharing a pungent stench. One of the challenges of the protein-based fires in commercial kitchens is the overwhelming malodor that can linger even after a thorough cleaning. You want your guests to wonder about aromas with anticipation, not repugnance.

Thorough and Repeated Cleaning

The fine mist of grease and proteins created in a kitchen blaze is like no other fire soiling. As SERVPRO deodorization experts consider the alternatives, we remember that smell elimination is a perfect example of the adages “one step forward, two steps back” and “if at first you don’t succeed, try, try again.” Deodorization requires persistence and often many different attempts to remove the odor-bearing particles. If debris removal and various attempts at cleaning, we might suggest other options.

Recreating the Fire Conditions

Thermal fogging works by combusting deodorants in a heated chamber, reducing the substance into microscopic particles that then pair with the odor-bearing particles to neutralize them. SERVPRO crews plan to use axial fans (venting box fans) after the fogging to clear the space. 

Hydroxyl Generators

Another innovation SERVPRO uses for odor elimination is a machine called a hydroxyl generator. Using the same UV radiation as provided by the sun, the equipment produces radicals that naturally indoor environments like your restaurant. Hydroxyl radicals decompose chemicals in the air, including the smelly residues after a protein fire. Their molecular structure alters in such a way that the odor is no longer perceptible.

Feel confident when inviting diners back to your restaurant after SERVPRO of Sevier, Jefferson & Cocke Counties eliminates malodors. Call (865) 429-8885 to get our crew on-site to manage all aspects of fire damage restoration

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Fire Damage In Your Gatlinburg Home

1/19/2020 (Permalink)

fire damaged home Contact SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 for restoration options.

Textile Restoration and Odor Removal after Fire Damage in your Gatlinburg Home

Leaving a portable heater on overnight can catch onto dry fabrics or materials in the home and result in a small fire. While these types of fire are generally quick to contain and control, they do release a significant amount of hot ash, carbon, and smoke into the home. When you are surveying your home, you are likely to find blackening on walls and ceilings as well as a thick, unpleasant smoke odor. Unfortunately, removing the areas of soiling does not always remove a scent which can quickly absorb into textiles and fabrics typical to the home environment.

Not all fire damage in Gatlinburg requires structural restoration to your home. The most common issues facing homeowners are related to contents. Blankets, items of clothing, sofa covers, pillows, and curtains can often take on smoke odors. It is not always viable for a homeowner to perform full replacement of the numerous textiles in the home, which is where SERVPRO contents cleaning can help to pick up the slack.

Odor particles can be microscopic, which allows them to enter and bond with particles in porous contents. Once inside, these odors can be stubborn and unresponsive to vacuuming or regular washing. At SERVPRO, our contents cleaning specialists can assess different types of fabrics, cleaning chemicals, and deodorants for use on materials. We usually can group and catalog textiles, which can then be taken to a storage facility while they await restoration.

Fire insurance plans are often inclusive of contents cleaning, meaning that they do not add extra expense to your home restoration after a fire. SERVPRO cleaning appliances are designed for industrial and commercial cleaning, which can be more rigorous than your washing machine. When cleaning fabrics, our team uses a combination of cleaning mixtures and deodorants to successful remove the offending odor. Once the removal of smoke odors is complete, we can return them to you in a preloss condition.

Replacing all textiles in your home can carry high costs. Contact SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 for restoration options.

For more about Gatlinburg click here.

Have You Heard? SERVPRO Offers Certified Technicians for Dealing With Water Damage in Gatlinburg

1/5/2020 (Permalink)

water seeping through under door Regardless of the extent of the water damage in your home, contact SERVPRO for effective water removal and remediation services.

Water Damage in Your Gatlinburg Home

Any time there is a water emergency in your home, big or small, it can be overwhelming. Knowing what to do first, and the steps to take are critical in keeping damage minimal. When a faucet leaks or pipe bursts, it is essential to take care of it right away so that there is no secondary damage such as mold infestations or warped flooring to deal with later. 

Our water mitigation professionals at SERVPRO are ready to tackle water damage in your Gatlinburg home. We understand that time is of the essence and respond quickly to your emergency. We're Faster To Any Size Disaster. Technicians take each unique situation into account. At times, water can even reach insulation either in the walls or in the ceiling between floors or in the attic. 

Some types of insulation, such as Kraft paper-faced insulation, act as a vapor barrier. This can be a deterrent for secondary damage keeping the water out of the structure and insulation itself. However, it can also trap water within the insulation and become very difficult to extract. Other types of insulation, such as unfaced insulation, are hygroscopic and quickly soak up water in a similar fashion to a sponge or beach towel. As they become saturated with water, they swell, and the fiber often becomes difficult to recover. 

When it comes to insulation and other materials, in general, the rule is that the more difficult it is for water to penetrate, the more difficult the drying process. In the case of insulation, the Kraft paper-faced type is more challenging to dry but less likely to sustain permanent damage. Despite being difficult to dry, the SERVPRO technicians use powerful extraction equipment to restore the moisture content to pre-damage levels. 

The professional SERVPRO team can identify specific materials within your home and determine a comprehensive plan to mitigate further damage and restore your home to preloss condition. We test for moisture throughout the process, safely extract the excess, and dry the structure using state of the art equipment, including dehumidifiers and high-velocity air movers. 

SERVPRO of Sevier, Jefferson & Cocke Counties is available to assist with any water mishap 24/7. We make it, "Like it never even happened." Contact us at (865) 429-8885.

Click here for more information about Gatlinburg.

Effective Strategies For Damage Remediation in Sevierville That You Can Use Today

12/29/2019 (Permalink)

fire and water damaged kitchen Many scenarios include damage of every type.  Fire, water and mold damage often go hand in hand.  Contact SERVPRO right away.

Why Sevierville Residences Benefit from Local, SERVPRO Restoration Services

We are a restoration service with a century of combined experience in loss recovery. Our company covers property damages relating to storm, mold, fire, and water damages with cross-training in various areas. This type of cross-training is not always prevalent in the industry and allows us a unique vantage point from which to help the Sevierville community. Over the years, SERVPRO taskforces have covered both commercial properties and private residences with the same enthusiasm, skill, and desire to help you overcome unforeseen emergencies. Our technicians are based right here in Sevierville and are familiar with the unique architecture and building materials of local residences.

Mold

Mold remediation is a complex task that can often elude even the most vicarious of Sevierville homeowners. While scrubbing away at large colonies can be a useful stop-gap solution, it is also one more inconvenience in your schedule. Mainly as non-professional removal can frequently result in the mold damage of your Sevierville home returning time after time. SERVPRO restoration services are local to the area and ready to provide the expertise you need to overcome microbial growth issues. 

One problem in fixing mold issues yourself is cross-contamination. Mold spores are microscopic and can quickly spread around your home on air currents, shoes, clothing, and tools. In this respect, a contained microbial growth issue in your bathroom can extend to your en-suite, kitchen, or hallways. Here at SERVPRO, our mold remediation technicians are acutely aware of how mold spreads and can put in place actions to prevent it. These actions may include physical guards like plastic sheeting or using vacuums during cleaning to prevent spores from escaping.

It is common for mold remediation services to request laboratory testing. We find that these processes can often be both time-consuming and expensive. Quick restoration services are most successful when infested materials are identified, removed, and replaced. SERVPRO can remove disposable materials while using advanced technologies like ultrasonic cleaning and Esporta washing machines to restore precious contents in your Sevierville home.

Fire

The impact of fire damage on your Sevierville home takes both an emotional and practical toll. SERVPRO restoration services are on-hand should you require minor, moderate, or significant loss recovery services. Our technicians are trained and qualified to restore carpets, structure as well as air quality and odor. We can arrive on-site promptly to remove charred materials or debris, which may be contributing factors to further losses. 

At SERVPRO, we operate with a restore over replace mentality. That means we do our utmost to ensure that salvageable possessions are not thrown away. Using specialized solvent cleaning agents, we can often remove even the most stubborn soot and smoke residues. Tables can be refinished, carpets restored, and drapery rods treated to immersion cleaning.

While we do our best to restore all items, some may be deemed non-salvageable. Non-salvageable items are an unfortunate reality of the harm caused by fire. These items can be digitally recorded during the restoration service giving you a detailed inventory to pass on to your insurer. To relieve inconvenience, SERVPRO includes a stress-free claims process for all residents here in Sevierville. These can include filing paperwork to your insurance adjuster on your behalf.

Storm

Adverse weather events can result in flash flooding, which rapidly enters your property, causing extensive storm damage in your Sevierville home. The impact of flash flooding is especially prominent in homes with floorboards or other types of non-sealed flooring. This impact occurs because large volumes of water can seep below your flooring and cause water-logging or mold issues to both your subfloor and subfloor pads.

SERVPRO technicians can provide restoration services that incorporate subfloor inspection and recovery. Sub-floor pads tend to break apart when coming into contact with water and need disposal and replacement. Fortunately, these subfloor mats are relatively inexpensive and should not have a severe effect on your overall claim. Your subfloor, on the other hand, can become cracked, rotten, or otherwise damaged if the correct drying procedure is not undertaken.

Correct drying procedure can vary depending on the type of material and the scope of the job at hand. SERVPRO restoration services can deploy desiccant humidifiers to reduce the humidity to below forty grains per pound (GPP.) At below 40GPP, the surrounding air is drier than the subfloor, drawing out moisture and reducing the likelihood of secondary mold issues or cracking. We can also use powerful water extraction units when there is evidence of heavy soaking of subfloor materials. By using a thorough drying method in all areas of your Sevierville home, we can increase the chances of restoration to a preloss condition.

Water

The most common restoration service we provide at SERVPRO is for water issues. Frequently, water damage can exist in your Sevierville home alongside other forms of harm. Mold requires water to grow. Storms can incorporate flooding, and even fire can become a water issue because typical firefighting procedures involve hoses and hydrants. Unwanted moisture in the home can stagnate, set damages, or result in microbial growth issues if the issue is not attended to in time. 

Water restoration technicians (WRT) here at SERVPRO are available within four hours of notification of loss. We understand how quickly a minor issue can deteriorate, which is why our primary focus is mitigating losses. A useful mitigation method is to remove as much water as possible in as little time as possible. To achieve this, SERVPRO can bring truck-mounted extraction units as well as submersible gas pumps and air-movers to encourage evaporation. 

With the immediate harm causing elements taken care of, our technicians can set to work performing cleaning of the existing damages. These could include restoring carpets, cleaning walls, or even refinishing and repainting areas that show signs of discoloration. Usually, odors dissipate during the cleaning and drying process. When they do not, our odor control technicians (OCT) can use several deodorization methods to mask, neutralize, or remove malodors. 

SERVPRO of Sevier, Jefferson & Cocke Counties is on-hand to help you through a property disaster relating to mold, storm, fire, or water. You can contact us anytime at (865) 429-8885.

Click here for more information about Sevierville.

Why You Should Choose and IICRC Certified Firm for your Property Damage Restoration

12/26/2019 (Permalink)

Official Logo of an IICRC Certified Firm Only restoration companies that are officially certified by the IICRC may use the Certified Firm logo.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) creates the standards for the restoration industry. It also provides training and certification to restoration companies. The IICRC Standards have been developed by panels of experienced restoration industry professionals for all aspects of property damage restoration. These professionals have investigated, tested, and together have written the standards, and then sent them out to other known leaders in the industry for peer review. The Standards are the time-tested, proven effective, best methods for property damage restoration. The Standards are also reviewed and updated by the IICRC every five years.

At SERVPRO of Sevier, Jefferson & Cocke Counties, we have maintained our status as an IICRC Certified Firm for more than ten years. In addition to applying the standards to our property damage restoration work, there are other high-level requirements we must meet.

Certifications

To qualify for this esteemed title, we must meet prerequisites and ongoing conditions. Among them is the requirement that at least one IICRC Certified Technician must be on staff and present at every job. However, we exceed this requirement by striving for all of our technicians to be IICRC Certified. When we hire new technicians, if they are not already certified we immediately begin the process of training, preparing, and scheduling them for their IICRC exams. We also see that they receive ongoing training to improve their skills and maintain their certifications continuously. 

Standards of Professional Conduct

In addition to the certifications, there are standards of professional conduct we must meet. We are required to present ourselves professionally, to be prompt, and use honesty and integrity in all dealings with customers. So, keeping you informed about what we are doing during the restoration process is very important to us. You should fully understand the work we are doing for you, and why we are doing it. The information about the cost of your job must also be truthful and accurate. We must strive to exceed your expectations and provide an exceptional level of service. We are required to maintain a written policy for handling any complaints you may have, and if a dispute with you should arise for any reason, we are required to resolve it and use 3rd party arbitration if necessary. We also maintain liability insurance at all times that protects you, our company, and our employees while on the job.

We are proud to proclaim the title of IICRC Certified firm, and we faithfully apply the standards to the performance of our duties day-in and day-out.

We Help You Get Back In Business In Gatlinburg

12/13/2019 (Permalink)

Mold spores growing on the wall in this property We have the expertise and equipment to dispose of the non-salvageable materials in your property after mold has been discovered.

Containment for Mold Remediation in Gatlinburg Office Cafeteria

Providing incentives for your workplace has always been a strong foundation for employee loyalty and retention in your Gatlinburg office. With a growing facility, a cafeteria area was a way to both add a little more profit to the business and provide the employees with a convenient location for lunches on-site. With round-the-clock service for various shifts, there is little time to ensure that functions such as ventilation are as adequate as they should be.

Improper ventilation in food preparation areas can lead to persistent dampness and humidity that can feed spores and promote mold damage in Gatlinburg offices. With how quickly this situation can spread throughout this immediate area and adjacent portions of the building, susceptible materials like drywall, wood, and ceiling tiles can all become hosts to a rapidly migrating colony. Addressing these concerns must happen quickly, as these colonies can cause health effects to those exposed, and the presence of this organism can temporarily shut down your on-site cafeteria.

Containment is vital for slowing this migration of the organism. Our SERVPRO professionals arrive with the appropriate tools to seal off openings and establish a controlled environment with thick 6mil plastic sheeting and proper ventilation techniques. According to the levels of contamination established by the American Conference of Governmental Industrial Hygienists (ACGIH), the moderate microbial threat in the cafeteria of your building requires local containment practices, including constructing frames with PVC pipe for doorways to get a tight and impenetrable seal to prevent mold spore migration. We also seal over HVAC vents, windows, and seams after mold damage.

This established work area gets the full measure of our remediation work, including both controlled demolition and abrasive cleaning techniques like soda blasting. Negative airflow systems can prevent contaminants and other threats from flowing into clean areas during and after these processes.

While you might have a period where remediation work must continue in the cafeteria, containment efforts can help this mold damage scenario from SERVPRO of Sevier, Jefferson, & Cocke Counties remediation specialists help you however you need by calling (865) 429-8885.

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Our Experts Discuss The Hazards Of Flood Damage In Your Gatlinburg Home

12/8/2019 (Permalink)

flooding caused by a storm Call us at (865) 429-8885 for fastest service.

Hazards from Flood Damage Sweeping through Your Gatlinburg Neighborhood Needs Efficient Cleaning

Mucking through your Gatlinburg residence after a flood can be a dangerous and disappointing activity. A mixture of silt, mud, debris, and broken pieces of glass can cause injury. Unseen contamination also exists. SERVPRO's specialists understand these dangers and the best ways to eliminate them, protecting your family and your property from continued risk and damage.

The uneven landscape that makes our area so beautiful also puts residences in Gatlinburg at high risk for flood damage. The torrential speeds that carry water from higher elevations to lower sections of our city cause that water to dig deeply into looser soils, loading it with a variety of substances, then pushing it into the homes within its path. Once inside, the water can force its way underneath cabinetry, inside furniture, and into walls, closets, and stairwells.

Because we're a locally owned and operated business, our diverse team of specialists can respond almost immediately to any calls regarding flood damage. When we hear about flooding in the area, we begin preparing those last-minute preparations, saving time, and making us even faster. One thing we never forget to bring is our personal protective equipment or PPE.

Before we start doing anything, we use a strong but people-friendly disinfectant to make exposed surfaces safer for us to handle during our work. We use this again later after we finish cleaning everything up for you, to ensure that your family's risk of related health effects dips to normal.

For removing soils dumped into your home, we need buckets, shovels, and gloves, and boots for each team member. After we remove the majority of these deposits, we bag up any solid debris remaining. We use double bags for this, so we bring a large roll of them with us.

Floors can remain covered in silt that we need squeegees and a hose to rinse off with clean water. Part of the debris we removed earlier might contain pieces of flooring that disintegrated as part of the house's flood damage. What we leave behind, however, is clean enough for our building services team to start taking measurements for new flooring.

Wiping down surfaces, including walls, lower portions of furniture, stairwells, and other places, let us see where water might remain trapped. We use our InjectiDry system for these, to extract water through the adaptor. The purpose of this system is to force warmed air into such places and speed up evaporation and subsequent drying. Other machines include our powerful desiccant machines and dehumidifiers.

Because flood damage increases the number of microbes inside your home, we also use air scrubbers. Often, these makeup part of a negative air chamber, where we can work on a specific section of your home. It can also work to make it possible to dry out anything inside more efficiently.

SERVPRO of Sevier, Jefferson & Cocke Counties can partner with you to restore your Pigeon Forge or Jefferson City home after food damage displaces your family. Call us at (865) 429-8885 for fastest service.

For more about Gatlinburg click here.

We Provide Fire Restoration Cleaning for Your Home In Gatlinburg

11/23/2019 (Permalink)

house interior burned after a fire Knowing what to expect from our professional fire restoration team can help the entire process to happen quickly and seamlessly.

Fire Restoration Cleaning for Your Gatlinburg Home

The task of restorative cleaning after a fire loss occurs in your Gatlinburg home can be a unique challenge that many property owners cannot face alone. Our SERVPRO cleaning technicians have extensive training through the Institute of Inspection Cleaning and Restoration Certification (IICRC) in many facets of fire recovery, giving us a thorough education of restorative practices, cleaning techniques, and what to expect in even severe fire loss scenarios.

After fire damage to Gatlinburg homes, many look to our experienced team of recovery specialists to begin the process of returning the residence to preloss condition. Establishing what the property needs to reach this point is one of the critical scoping practices necessary by our project management, crew chief, and the homeowner. Documentation of the current conditions of structural elements, contents, and the structure itself dictates the necessary steps to reach this goal.

An unfortunate part of cleaning up after a fire is determining the areas and contents of your house too severely damaged to restore with our advanced techniques. Because fire and smoke damage exist into rooms and spaces far beyond the initial ignition point, it is feasible that there are many structural points and contents close to the origin of the fire that is too severely charred, blistered, or burned to return to preloss condition. Those that can, however, allow our SERVPRO team to get to work quickly with agitation cleaning techniques relative to the surface damage, leading up to abrasive cleaning tactics like soda blasting.

Many homeowners mistakenly believe that fire recovery means an overall renovation and revitalization of the property when, in truth, pre-existing conditions and problems within your house do not get addressed in fire loss restoration unless they hinder the process. We can make fire losses “Like it never even happened,” but that leaves these pre-existing damages recognized and documented, but unaddressed.

Knowing what to expect from our professional fire restoration team can help the entire process to happen quickly and seamlessly. With our experience and advanced equipment, our SERVPRO of Sevier, Jefferson & Cocke Counties can help when disasters strike. Give us a call today at (865) 429-8885.

For more about Gatlinburg click here.

Avoid Delays When Dealing With Gatlinburg Water Removal Situations

11/15/2019 (Permalink)

gypsum board on a ceiling is damaged and hanging down Water damage behind walls can only stay unseen for so long. If your home is showing evidence, call SERVPRO.

What You Should Know About Water Removal In Gatlinburg

Whenever there is any water emergency in your home, knowing what to do can be a bit of a challenge. Damage from water can be detrimental to the household, so knowing the steps for proper water removal and when to call the professionals in Gatlinburg is critical.

We have trained staff at SERVPRO ready to help reduce the impact of water damage in your home from a leak or faulty appliance. Water mitigation should start as soon as possible once the loss takes place. Professionals in the field of water removal in Gatlinburg can get to work quickly so that your home is back to normal in a timely fashion.

Assessment

Water can make its way under your flooring and into the walls, seeping into the wood, drywall, and other areas where mold can develop. SERVPRO technicians use a variety of tools and techniques to help assess the situation and identify where the moisture is located throughout your home. We can come in with ADVANCED detectors and moisture meters, then take photographs of any of the areas that have been hit by water. This is a helpful step in the record-keeping process when working with your insurance company.

MITIGATION

Once a full assessment is done, we employ the use of specialized equipment to pull the water and moisture out of your home. Air movers can dry your flooring or walls very quickly, while high-power dehumidifiers can help to bring down the moisture levels throughout the home. 

Restoration

After we go through the steps of water mitigation, we can then get to work on the restoration phase. Our technicians can help to replace, repair, and restore any of the drywall, carpeting, and other elements that have been damaged by water during the emergency. 

When you need help with water removal, simply give our team a call at SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885. We will gladly send a team out for an assessment to help you get started with the water mitigation process.
Click here for more information about the town of Gatlinburg.

Sevierville Retail Establishments Benefit from Fast Water Extraction by SERVPRO

11/4/2019 (Permalink)

Black and White Come in We Are Open Sign Don't Let Water Damage Close Your Restaurant in Sevierville--Call SERVPRO--Keep the Doors Open

Why Professional Help is Essential During Commercial Water Removal from Your Sevierville Restaurant

Various incidents affecting supply pipes or appliances can leave water pooling in your Sevierville restaurant, paralyzing operations. The steps you take immediately after noticing the problem determine how long it takes to restore normal business operations. It can also determine the total losses incurred because more extended recovery periods lead to secondary damages. One way to manage commercial water removal better is to hire a professional team of restorers.

You may consider all water loss incidents as the same, but professionals consider each event as unique and therefore perform each process of commercial water removal from affected Summerville restaurants differently. Immediately when you inform us about the water loss, our SERVPRO support team asks for vital information to help plan a response plan. Such information might include:

o    Time passed since the spill started

o    The source of the water loss

o    Whether you are insured

o    Whether there is electricity at the loss site

Having the right information helps in many ways, including eliminating delays and determining the resources necessary to handle the task.  For example, in case of a burst main pipe, we might advise you to call a plumber to fix it before we start the water removal or to locate and shut off the main water supply line.  Knowing whether power is turned off ensures we make arrangements, such as bringing generators to the loss site to power our extraction equipment.

Water removal procedures differ depending on the materials and contents present at the loss site. Although most restaurant surfaces are made from hard non-porous materials, some areas such as the office or exclusive sections might have porous floor materials such as carpets or wood. Our SERVPRO crews are fully prepared to handle extraction from different materials. We have accessories such as squeegees, and carpet wands for the different surfaces. We also have the necessary cleaning equipment to ensure we sanitize all areas affected by the water spill. Often, health codes require an inspection before reopening in cases of significant water loss events. We can help and comply with these requirements.

Restoring a restaurant after water loss takes more than water extraction. Call SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 to help fix all problems caused by the incident, “Like it never even happened.”

We Arrive Right Away To Prevent Further Flood Damage In Gatlinburg

10/23/2019 (Permalink)

A shelve with our equipment on it in our warehouse We are ready for whatever happens! Whether it is residential or commercial, we have state of the art equipment ready 24/7.

First Actions After Flood Damage Make the Difference in the Amount of Loss in Gatlinburg Homes

The sheer panic that a Tennessee homeowner feels when flood damage occurs may make the situation feel initially overwhelming. Actions taken in the first 24 hours after floodwater enters a property make the difference in the amount of loss.

As soon as possible, after flood damage occurs, Gatlinburg homeowners should contact SERVPRO for cleanup. People and pets should not come into contact with groundwater, as it may contain toxins or sewage.

What Can Homeowners Do Before Help Arrives?

If it is safe to do so, putting down towels to blot up the water helps. Do not handle the saturated things until SERVPRO technicians arrive and test the water. Remove valuables and heirlooms if they are in the area of the flooding if you can do it safely. If you cannot, the technicians can do it for you upon arrival.

If it appears the water may come into contact with electrical outlets, turn off the electricity to the home. Alert the lead technician if this is necessary so they can bring their generators to the job site.

How Does SERVPRO Remove Floodwater?

It depends on the amount and location in the home. For crawlspaces, basements, and severe flooding in a home, the technicians may choose to use trash pumps or submersible pumps to remove the water without delay.

What About the Water Odors?

Floodwater brings in a myriad of odors, and thorough removal of debris, flood damaged building materials, and drying the property goes far to lessen the smell. Thorough hand cleaning of surfaces with their professional solutions kills odor-causing bacteria. Sometimes there are residual water odors that require a multi-layered approach of various applications of odor control techniques such as hydroxyl generators or ultra-low-volume fogging.

SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 when you need fast action against flood damage in your home. The technicians have a vast array of equipment and the training to make the water loss in the house, "Like it never even happened."

See more about Gatlinburg.

We are Hiring Local Fire Cleaning Technicians

10/22/2019 (Permalink)

Male employee standing in front of a SERVPRO van with Now Hiring text on the side Now Hiring!

If you have the following skills as a fire-loss-trained restoration technician, we want to talk to you.

  • Knowledge of cleaning and restoration techniques for smoke damage on contents and surfaces, and the best practices using commercial cleaning equipment.
  • Ability to drive a loaded van to the worksite with an eye for detail to ensure every piece of equipment needed for the job is on board.
  • Working knowledge of fans, centrifugal air movers, and best types of dehumidifiers to use for various fire loss drying situations.
  • Ability to identify when there is a structural need for controlled demolition and the ability to execute the action.
  • Application of odor control methods to remove embedded smoke odors.
  • Understanding of how to perform an organized pack-out for customers during fire loss mitigation. 

If you are a trained/certified IICRC Fire & Smoke Restoration Technician, contact us now.  We offer excellent pay and a benefits package for certified, experienced technicians.  Call Josh Quillen at our SERVPRO of Sevier, Jefferson & Cocke Counties office at (865) 429-8885  or send an email to joshquillen9583@icloud.com.


We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

What Everyone Ought to Know About Fire Damage in Gatlinburg

10/20/2019 (Permalink)

fire damaged kitchen If your kitchen suffers from an electrical fire, call SERVPRO to put your mind at ease.

Determining the Future of Contents with Varying Degrees of Fire and Smoke Damage in Your Gatlinburg Home

During a fire, your Gatlinburg home's structure takes a serious beating. The things inside, your house's contents and your family's personal belongings, also become adversely effected by smoke and the heat from the flames. We have a crew that addresses your rebuilding needs, but we also want to help reduce your family's restoration costs further by restoring as many personal belongings and household items as we can.

We use different methods to clean soiled items for our customers in Gatlinburg when soot and fire damage affects their possessions. Before we can do this, we need to sort through everything and place things into groups. We categorize your belongings according to type of material and the damage sustained. 

We place items that need only a wipe-down with a dry sponge or other basic cleaning method into one group. These might need dry sponging, or a gentle cleansing and rinse. This often works well for fine china and similar items. Books often require vacuuming in place. Carpets and rugs need soot-cutting cleaning agents for adequate restoration.

Our building department can help restore much of your family's electronic equipment. They check for damage caused by smoke, soot deposits, heat, and firefighters' water. They recommend you do not turn any items on before they examine them. Doing so can cause shorts in the wiring or circuit boards and ruin the item permanently.

Any items that require care at our facility go into boxes to protect them from breakage during transportation and storage. We attach a detailed inventory sheet to each box and this follows the corresponding items throughout the process, until we return it to you.

When we come across belongings that became so damaged by the fire that we cannot restore them, we compile another list of these items to help you with replacing them. This list can also help you when placing a claim with your insurance agency.

SERVPRO of Sevier, Jefferson & Cocke Counties handles emergencies involving fire and smoke damage near Pigeon Forge, Jefferson City, and Newport. For a highly skilled team with knowledge of the most effective restoration methods, call (865) 429-8885.

Click here to learn about Gatlinburg.

Our Team Has The Equipment And Skills To Satisfy Our Sevierville Home Owners

10/2/2019 (Permalink)

rows of our equipment on shelves in our warehouse ready for any size job Our team has state of the art cleaning supplies ready to safely restore your home after any size disaster. Call us right away we are ready 24/7.

Essential Resources for Effective Water Cleanup from Your Sevierville Home

Water spills happen easily from a wide range of reasons, including malfunctions affecting supply lines or mistakes from the people staying in a home. Whatever the cause or intensity, there is a need to carry out a thorough cleaning exercise. For small spills, you can easily handle them on your own using mops, buckets, and towels. For more severe incidents, you need better resources. At SERVPRO, we offer professional water cleanup, saving you the hassle of looking for the resources you need.

A variety of Extraction Equipment

An essential part of a water cleanup exercise in Sevierville is removing the spilled water, which unfortunately spreads readily. Various challenges necessitate the use of different extraction equipment. For example, floor materials such as carpets readily absorb water, unlike wood or tiles where most of it remains on the surface. The water might also reach into concealed areas such as wall cavities. All these variations mean that one extraction tool is not sufficient. Our SERVPRO crews have a wide range of water removal equipment, including:

  • Weighted Extraction Tools
  • Squeegee and Carpet Wands
  • Drying Mats
  • Inject-dry Systems
  • Submersible pumps


Cleaning Products and Application Equipment

A water loss creates different problems, including stains from running dyes, soiling of surfaces, and microbial growth. Thorough cleaning of loss sites is therefore essential to restore preloss conditions. Our SERVPRO teams use a wide range of cleaning products in our green trucks, including detergents, antimicrobial agents, bleaches, and disinfectants. We also have different application equipment, including electric sprayers, power washers, and upholstery cleaning machines to handle water cleanup.

Drying Equipment

Residue moisture is a great enemy of many materials because it causes different forms of deterioration, including mold development, rust, and stains. Removing such moisture requires equipment to increase air movement and temperature among other factors that help aid drying. Our SERVPRO technicians have access to a variety of air movers, heating equipment, and dehumidifiers, which extract moisture from the air.

With the right resources, managing water loss is easier. Call SERVPRO of Sevier, Jefferson & Cocke Counties at (865) 429-8885 to assist. We have the right resources to make it, “Like it never even happened.”

See more about Sevierville.

Our Local Technicians Are Available 24/7 To Assist With Sevierville Flood Damage Restoration

9/23/2019 (Permalink)

rows of drying equipment in our warehouse SERVPRO is ready for whatever happens. Whether it's residential or commercial we have the equipment and certified technicians available to help you.

School's Out During Commercial Flood Damage Cleanup in Sevierville

After violent weather went through this area of the TN, the roof of a school received damage from high winds and left the structure with needing repairs and water cleanup.

The school required fast cleanup of commercial flood damage at the Sevierville property. There were several levels of damage present that necessitated quick action to negate further loss from occurring.

Early Actions to Stop Further Water Loss

When SERVPRO technicians arrive at a site, they scope the property to determine areas of loss and places that require immediate temporary repairs. They tarped over the damaged spots to the school's roof where further water had the potential to enter. Upon inspecting the property, they found water in several areas and began extraction efforts immediately.

Drying in Place vs. Removal

Often these procedures during mitigation of flood damage happen together. Items like files, important papers, books in the library, and things that extended exposure to high humidity levels carry the prospect of further damage, get removed for drying elsewhere. Whenever possible, SERVPRO technicians place large tables and desks on blocks and dry them in place to minimize disruption.

Cleaning and Disinfection

Parents expect the school they send their children to is both sanitary and safe. SERVPRO technicians remove damaged sheetrock using clean cuts for faster drying and easy restoration. Both antibacterial and antimicrobial solutions feature in the cleaning process to ensure surfaces from floors, tables, and walls are left sanitary.

Mold Prevention

Airborne mold spores occur naturally inside and outside, always looking for optimal conditions for germination. After flood damage, the constant humidity the wet environment creates is a perfect new home for mold colonies. Spores have the potential to germinate within 24-hours, and they spread quickly once established. Technicians work proactively to dry, treat, and seal areas most likely to develop mold growth to inhibit the issue from becoming a problem during or after mitigation.

SERVPRO of Sevier, Jefferson & Cocke Counties stands ready to assist local schools and municipal buildings with commercial flood damage. Our local technicians are available 24/7 at (865) 429-8885 and can handle any amount of water damage because We're Faster to Any Size Disaster.

See more about Sevierville.

Can You Handle Flood Damage Remediation In Your Sevierville Home?

9/22/2019 (Permalink)

Flood Damaged Home Cartoon Sometimes flood damage cannot be escaped. Contact SERVPRO right away for water removal and remediation services.

Is Your Sevierville Home a Total Loss After Flooding?

Many steps are relevant to recovering a flooded Sevierville home. Many homeowners instantly assume that widespread flooding in the main levels of their properties is indicative of a total loss. In truth, there are many approaches our qualified professional restorers can take that can work to reduce the severity of this situation with our arrival.

Despite what many property owners might initially believe, flood damage to Sevierville residences does not mean irreparable conditions. Our SERVPRO team has an entire division of storm relief professionals and water restorers that can address both the structural concerns following a flood loss as well as the extraction and drying that a property needs. It is important to note that in widespread flooding scenarios, it is unlikely that your home can go without requiring any reconstruction or repair.

Every loss situation that our team addresses often involves multiple divisions of our entire roster, much like water restoration technicians are often necessary to address extinguishing methods in a fire recovery project. With storm and flood losses, our SERVPRO team must mitigate the acute effects by employing emergency construction solutions, including roof tarping, board-ups, and tree removal. The sooner that these vulnerabilities to your house’s exterior can get addressed, the more efficiently we can stop water penetration that can add to the destruction of your property.

While our licensed contractors must address controlled demolition, including carpet and flooring removal in saturated zones, this process hinges on our powerful extraction and drying equipment. We have portable pumps and engine-driven units that can continually remove standing water until the situation is manageable to our rapid drying solutions ready for deployment. We can monitor our progress with moisture content readers, and work to protect the framing, supports, and joists of your home when possible. Drywall and other materials must often get reinstalled after the mitigation phase completes.

We strive to provide every customer hope in an overwhelming and stressful time. With our experience and industry-leading equipment, our SERVPRO of Sevier, Jefferson & Cocke Counties can help to make many flood losses “Like it never even happened.” Give us a call anytime that you need us at (865) 429-8885.

Click here to learn more about Sevierville.

We Discuss Our Odor Removal Tools For Your Fire-Damaged Sevierville Home

9/12/2019 (Permalink)

Flames shooting out of a small window in a burning home Give us a call anytime at (865) 429-8885.

Odor Removal Tools Preferred For Fire-Damaged Sevierville Homes

Fire loss incidents that occur in Sevierville homes come with a range of potential effects, and widespread odors can be one of them. Deodorization is one of the many restoration services that our SERVPRO team can offer your fire-damaged property, and we have multiple powerful tools and advanced devices to do it. The choice of which machines get used depends on the type of materials affected and the available space within this damaged region of your house.

Even though our team must help to overcome several effects of fire damage in Sevierville homes beginning as soon as we arrive, deodorization can be an underappreciated threat that makes comfortable living difficult. Even with small flare-ups that do not require your family to relocate, you cannot expect to move on from the traumatic fire loss incident without addressing all of the lingering effects. There are many standard units that our professionals use to address foul and noxious odors in your home after a fire.

Hydroxyl Generators – These units can affect a broad area of your home, making it ideal for open spaces. Through the use of UV radiation reacting with water vapor, these units can both clean and deodorize environments where they get placed.

Thermal Foggers – These are portable units that can move with the technician to address specific problem areas of the house. Through thermal power, a cleaning solution gets vaporized and turned to a dense fog that can neutralize odor molecules on contact.

Ozone Generators – While we also have larger chambers in our SERVPRO facility, these smaller units can address odors by producing ozone that bonds with odor compounds and eliminates them. This process is hazardous to humans and pets, and so the use of this unit is carefully regulated by our team.

The use of these deodorizers can help to address embedded odors within materials, textiles, clothing, and other areas of your house. Even where these smoke effects have permeated walls and other surfaces, our capable devices can help. Whenever you contend with fire losses, trust our SERVPRO of Sevier, Jefferson & Cocke Counties team to help. Give us a call anytime at (865) 429-8885.

For more about Sevierville click here.

Our Fire Damage Specialists Can Save Your Home In Sevierville

8/31/2019 (Permalink)

Interior of a burned house with burned furniture. Just call us at (865) 429-8885 and let us leave your home, “Like it never even happened.”

SERVPRO Is Your Partner When Your Sevierville Home Experiences A Fire

Sevierville, the home of Dolly Parton, is beautiful in its own right. Our residents are hosts to many who travel seeking the beauty of the Smoky Mountains and an escape from the everyday hustle. Our experts take pride in our heritage and our community, as we welcome visitors from all over the world. However, even as a lush landscape surrounds us, our homeowners are not exempt from being vulnerable to fire and water damage in their homes. All it takes is the spark of an old wiring system to ignite a fire and set in motion a myriad of consequences.

If your Sevierville ever falls victim to fire damage, SERVPRO is your partner in the restoration process. Our skilled technicians are part of the community, and we recognize the importance of minimizing your losses, which is why we act quickly and efficiently to return your home to mint condition. Because emergencies strike when we least expect them, our certified staff is available 24/7 to arrive at your home and jump into action. Minor fires make our clients hesitate before calling us, thinking that the scope of work is too small for our crew. However, every home and every fire deserve the focus of a fire restoration team to achieve a thorough restoration which prevents complications in the future.

Aside from extracting the water left by firefighters or your efforts, our SERVPRO team focuses on removing the soot and smoke resulting from the fire. Even small fires can leave a significant film of fine dust on all your belongings, along with a stickier residue resulting from burnt polymers. Our team is an expert in identifying the different kinds of residues and using industry-grade tailored cleaning solutions that get rid of the damage while protecting each surface. This specific approach avoids further damage to your property caused by abrasive cleaners. Once we advance in the restoration process, we bring the latest in deodorizing equipment to make sure the smell of fire and smoke is out of your life as quickly as it came in.

SERVPRO of Sevier, Jefferson & Cocke Counties is your fire cleanup and restoration partner. Just call us at (865) 429-8885 and let us leave your home, “Like it never even happened.”

For more about Sevierville click here.

Advantages of Gas-Powered Pumps for Sevierville Homes

8/21/2019 (Permalink)

Male homeowner trying to stop water from spewing out of the sink, female homeowner on the phone looking discouraged. We want our Sevierville community to know their advantages, don’t do it alone.

SERVPRO will show you the way with your water damage in Sevierville.

Many pieces of equipment have become an integral part of water loss recovery for Sevierville residences, especially regarding extraction and drying. While many homeowners seeking to overcome these incidents can benefit from the state-of-the-art equipment made available to our SERVPRO technicians. Even without this deep inventory of restoration tools, many homeowners can acquire many of the capable machines to begin mitigation work like extraction right away. Among the most powerful of the options for extraction and pumping is a gas-powered pump. 

Engine-driven machines like these trash pumps can help to overcome water removal in Sevierville homes quickly. Apart from extractor trucks you might see in the Green Fleet, these trash pumps are ideal for discharging high volumes of water to drains and areas outside of your house. While you might have multiple options for extraction tools, here are some of the reasons you might opt for a gas-powered unit: 

-    Mobile – While many of the tools that you have to remove water are much lighter and more portable, few lack the strength to discard several inches of standing water efficiently. 

-    Can Get Purchased – Many of the options that have the highest effectiveness in extraction are not available to the general public in home improvement locations. Gas-powered options are often available for purchase to prevent the often costly approach of renting for prolonged periods. 

-    Not Electric – Another perk to choosing a gas-powered option gets seen when power utilities get disconnected amid a crisis. These options do not require electricity, allowing mitigation work to continue despite interruptions in electrical service.  

-    What Our Professionals Use – Gas-powered pumps are part of the recovery arsenal of our SERVPRO technicians, showcasing how efficient and effective these units can be for your property.

One of the most significant obstacles to overcome during mitigation is the extraction that your property might require. Our SERVPRO of Sevier, Jefferson & Cocke Counties can help you through this process with a fast and confident response, or we can double-check your efforts to ensure a satisfactory outcome. No matter what you need, find out how We’re Faster To Any Size Disaster by calling (865) 429-8885.

To learn more about Sevierville, click here.

Call Us

9/17/2018 (Permalink)

When you have a fire damage in your home, the longer you wait to contact a restoration company the worse the fire damage could become. . If a house maintains fire damage, proper clean up is important as the ash, soot and water will destroy what remains.  It’s bad enough there was a fire, but the water and chemicals used to extinguish it can cause secondary damage.Depending on the damage a home can often be restored to its before fire state. A restoration team has a difficult task to perform and a great deal of responsibility, so don't just pick any restoration company, pick the professionals at SERVPRO of Sevier, Jefferson and Cocke Counties. Call SERVPRO of Sevier , Jefferson and Cocke Counties today at 865-429-8885

Principles of Mold Remediation

9/12/2018 (Permalink)

The IICRC has listed 5 major principles of the mold remediation process:

1. The number one principle is make sure safety and health precautions are taken by clean up professionals.

2. An effective mold remediation cannot be developed without first determining the extent of the contamination to be removed.

3. Eliminating mold at the source of contamination.

4. The mold must be physically removed from the structure.

5. Moisture problems must be identified and controlled soon as possible.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Give SERVPRO of Sevier, Jefferson and Cocke Counties a call at 865-429-8885 for all your mold and restoration needs.

Fugus

9/12/2018 (Permalink)

Mold and Mildew fungus is exceptionally persistent in humid areas. Though they can take root in any home that has issues with moisture build up. All it takes is a slight steady plumbing leak, or a window that is slightly opened to give the fungus all the moisture and space it needs to grow. Once it shows up the fungus grows and spreads rapidly. This is why it is very important that homeowners seek out a certified professional company to handle mold restoration. SERVPRO of Sevier, Jefferson and Cocke Counties is a IICRC firm and all of our technicians are certified through IICRC and will be able to handle any mold damage the right and professional way. So don't wait give us a call today at 865-429-8885 

Mold inside my home

9/12/2018 (Permalink)

So how does mold get into homes?

: roof leaks from damage or missing roofing material 

: gutters that need to be cleaned out

:storm rain through window frames or door frames

: leaking pipes, sewer back ups or overflow

: damp basements or crawl spaces 

: condensation

All of these are causes that mold would appear in your home. If any of these are issues at your house it is very important to get them fix as soon as possible. Then call us here at SERVPRO od Sevier, Jefferson and Cocke Counties if you suspect any mold in your home, all of our technicians are highly trained mold specialists , we have the training and expertise to safely handle any mold situation.

  • Applied Microbial Remediation Specialist
  • Water Damage Restoration Technician
  • Applied Structural Drying Technician

Call us today 865-429-8885

Storm Damage

9/12/2018 (Permalink)

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Sevier, Jefferson or Cocke Counties , we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.Our highly trained crews are ready to respond 24/7 to storm or flood damage .

Have Storm or Flood Damage? Call Us Today 865-429-8885

IICRC Firm

9/12/2018 (Permalink)

Say your home or business suffers a damage that needs restoration work done, don't you want to know that the company you pick is professional and is certified in knowing how to handle the damage properly? By choosing a certified IICRC company like SERVPRO of Sevier, Jefferson and Cocke Counties you can rest assure that SERVPRO will handle your situation properly. Another bonus to hiring a IICRC firm is you will be have access to the IICRC customer services to help you with any concerns, questions or problems you might have during the restoration process. SERVPRO of Sevier, Jefferson and Cocke Counties are proud of our certifications, and we want homeowners and business owners to know that we care and we go beyond what most firms do. We hope that if you experience something in your home or business that would need you to hire a restoration company that you would consider calling our IICRC firm here at SERVPRO 865-429-8885.

Dollywood

9/12/2018 (Permalink)

SERVPRO of Sevier, Jefferson and Cocke Co. specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Mold inside my home

9/4/2018 (Permalink)

So how does mold get into homes?

  • roof leaks from damage or missing roofing material 
  • gutters that need to be cleaned out
  • storm rain through window frames or door frames
  • leaking pipes, sewer back ups or overflow
  • damp basements or crawl spaces 
  • condensation

All of these are causes that mold would appear in your home. If any of these are issues at your house it is very important to get them fix as soon as possible. Then call us here at SERVPRO of Sevier, Jefferson and Cocke Counties if you suspect any mold in your home, all of our technicians are highly trained mold specialists , we have the training and expertise to safely handle any mold situation.

  • Applied Microbial Remediation Specialist
  • Water Damage Restoration Technician
  • Applied Structural Drying Technician

Call us today 865-429-8885

Always here to help

9/4/2018 (Permalink)

SERVPRO of Sevier, Jefferson & Cocke is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today -865-429-8885

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Sevier , Jefferson, Cocke Co. has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Sevier, Jefferson & Cocke Co.

SERVPRO of Sevier, Jefferson & Cocke Co. specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Types of Smoke

8/2/2018 (Permalink)

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Sevier, Jefferson, Cocke Co. will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 865-429-8885

Smoke and Soot

8/2/2018 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 865-429-8885

Faster Response

8/2/2018 (Permalink)

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Sevier, Jefferson or Cocke Counties , we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.Our highly trained crews are ready to respond 24/7 to storm or flood damage .

Have Storm or Flood Damage? Call Us Today 865-429-8885

Commercial Flooding

8/1/2018 (Permalink)

Flooding and water damage events at Pigeon Forge commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

24/7 SERVPRO is here

8/1/2018 (Permalink)

SERVPRO of Sevier , Jefferson & Cocke Co. is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - SERVPRO of Sevier, Jefferson & Cocke Co.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Sevier, Jefferson & Cocke Co. has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Summer Fires

7/31/2018 (Permalink)

House fires are less likely to happen during the summer months but that doesn't mean a fire cant start at any time in your home. Nobody wakes up thinking " my house is going to caught fire today" but statistics show that one in four people will experience a house fire resulting in property damages.

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – SERVPRO of Sevier, Jefferson, Cocke & Hamblen Counties 865-429-8885.

General Information about SERVPRO

7/31/2018 (Permalink)

SERVPRO of Sevier, Jefferson & Cocke Co. provides 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs. Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 865-429-8885

Do You Really Need SERVPRO

7/30/2018 (Permalink)

Flooding in your home or business can happen at ANY time. SERVPRO of Sevier, Jefferson, Cocke & Hamblen Co. are here to help ANY time of day or night, weekends or holidays. SERVPRO of Sevier, Jefferson, Cocke & Hamblen Co. is a professional company with highly trained professionals that know the step by step process to any water damage that your home or business might have. The SERVPRO team doesn't stop working after the damages are fixed, we are here to help answer any questions you might have concerning your water loss or what your next step in the process is. We are here to help any way we can. Next time you or your business suffers a water loss give SERVPRO of Sevier, Jefferson, Cocke & Hamblen Co. a call.

Moisture Meter

7/30/2018 (Permalink)

When to Use: Best used for detecting and monitoring moisture in materials.

How It Works: Uses a non destructive electronic signal  based on low frequency impedance. When materials are dry, the resistance is high and the signals are insulated from one another when the material is wet the resistance is decreased and the meter reads the amount of moisture that is in the material.

Have Questions? Call Us 24/7 865-429-8885

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

WINTER!

12/1/2017 (Permalink)

Freezing temperatures are right around the corner that means frozen pipes. Frozen pipes can cause serious water damages. Insulating you pipes is very important during the winter months, broken pipes are a pain to fix. For these reason make sure that you cover your pipes outside, you should also check those pipes that are in the coldest part of your home. Insulating these pipes with either insulating tape or foam insulating. These are just a few tips that might help save you from busted pipes that might possibly cause a major water damage in your home. SERVPRO of Sevier, Jefferson and Cocke Counties are here for you 24/7  give us a call if you need us during these cold winter days. 865-429-8885. 

How Does IICRC firm help me?

9/13/2017 (Permalink)

Say your home or business suffers a damage that needs restoration work done, don't you want to know that the company you pick is professional and is certified in knowing how to handle the damage properly? By choosing a certified IICRC company like SERVPRO of Sevier, Jefferson and Cocke Counties you can rest assure that SERVPRO will handle your situation properly. Another bonus to hiring a IICRC firm is you will be have access to the IICRC customer services to help you with any concerns, questions or problems you might have during the restoration process. SERVPRO of Sevier, Jefferson and Cocke Counties are proud of our certifications, and we want homeowners and business owners to know that we care and we go beyond what most firms do. We hope that if you experience something in your home or business that would need you to hire a restoration company that you would consider calling our IICRC firm here at SERVPRO 865-429-8885.

How does Mold get into my home?

9/11/2017 (Permalink)

So how does mold get into homes?

: roof leaks from damage or missing roofing material 

: gutters that need to be cleaned out

:storm rain through window frames or door frames

: leaking pipes, sewer back ups or overflow

: damp basements or crawl spaces 

: condensation

All of these are causes that mold would appear in your home. If any of these are issues at your house it is very important to get them fix as soon as possible. Then call us here at SERVPRO od Sevier, Jefferson and Cocke Counties if you suspect any mold in your home, all of our technicians are highly trained mold specialists , we have the training and expertise to safely handle any mold situation.

  • Applied Microbial Remediation Specialist
  • Water Damage Restoration Technician
  • Applied Structural Drying Technician

Call us today 865-429-8885

Dollywood Theater

9/11/2017 (Permalink)

SERVPRO of Sevier, Jefferson and Cocke Co. specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Storm Damage

9/11/2017 (Permalink)

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Sevier, Jefferson or Cocke Counties , we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.Our highly trained crews are ready to respond 24/7 to storm or flood damage .

Have Storm or Flood Damage? Call Us Today 865-429-8885

Don't Wait to Call Us!

9/6/2017 (Permalink)

When you have a fire damage in your home, the longer you wait to contact a restoration company the worse the fire damage could become. . If a house maintains fire damage, proper clean up is important as the ash, soot and water will destroy what remains.  It’s bad enough there was a fire, but the water and chemicals used to extinguish it can cause secondary damage.Depending on the damage a home can often be restored to its before fire state. A restoration team has a difficult task to perform and a great deal of responsibility, so don't just pick any restoration company, pick the professionals at SERVPRO of Sevier, Jefferson and Cocke Counties. Call SERVPRO of Sevier , Jefferson and Cocke Counties today at 865-429-8885

Mold Fugus

9/6/2017 (Permalink)

Mold and Mildew fungus is exceptionally persistent in humid areas. Though they can take root in any home that has issues with moisture build up. All it takes is a slight steady plumbing leak, or a window that is slightly opened to give the fungus all the moisture and space it needs to grow. Once it shows up the fungus grows and spreads rapidly. This is why it is very important that homeowners seek out a certified professional company to handle mold restoration. SERVPRO of Sevier, Jefferson and Cocke Counties is a IICRC firm and all of our technicians are certified through IICRC and will be able to handle any mold damage the right and professional way. So don't wait give us a call today at 865-429-8885 

Five Major Principles of Mold Remediation

9/5/2017 (Permalink)

The IICRC has listed 5 major principles of the mold remediation process:

1. The number one principle is make sure safety and health precautions are taken by clean up professionals.

2. An effective mold remediation cannot be developed without first determining the extent of the contamination to be removed.

3. Eliminating mold at the source of contamination.

4. The mold must be physically removed from the structure.

5. Moisture problems must be identified and controlled soon as possible.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Give SERVPRO of Sevier, Jefferson and Cocke Counties a call at 865-429-8885 for all your mold and restoration needs.

Mold Mold Mold

8/31/2017 (Permalink)

Fun Fact: Mold can start to grow in less than 24 Hours...

Where does mold grow: mold grows on damp areas in homes. Mold can grow on any organic surface in a home. Mold is usually fuzzy or slimy. Mold can have irregular shaped spots  and different colors such as- blue, green, yellow, brown, grey, black or white. Removing mold yourself can be difficult and damaging to your health, there are several steps in the mold removal process and getting rid of mold for good. Leave it to the professionals. Call SERVPRO of Sevier, Jefferson and Cocke Counties @ 865-429-8885 and have a team member come out and help you check for mold and get it taken care of the proper and professional way.

Water Damage Info

8/31/2017 (Permalink)

When you have a water damage in your home or place of business and water is everywhere it can be very stressful and a million questions start racing there your mind.

What do I do now?

Is my stuff going to ruin?

Who do I call?

It is very important to call your insurance company right away don't think you can wait and think to yourself that you can clean up the water yourself although you might think you can what you don't know is that water travels and it can travel into the walls, carpet, hardwood flooring and even under tile. Without the proper drying out process your small water damage can turn into a major problem and we don't want that to happen. Call SERVPRO of Sevier, Jefferson and Cocke Counties and leave it the professionals. 

When Storms or Floods hit, SERVPRO is ready!

7/20/2017 (Permalink)

SERVPRO of Sevier, Jefferson & Cocke Co. specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 865-429-8885

Restoring Your Pigeon Forge Commercial Property After A Water Damage Event

7/18/2017 (Permalink)

Flooding and water damage events at Pigeon Forge commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

24 Hour Emergency Water Damage Service

7/18/2017 (Permalink)

SERVPRO of Sevier , Jefferson & Cocke Co. is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - SERVPRO of Sevier, Jefferson & Cocke Co.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Sevier, Jefferson & Cocke Co. has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Smoke and Soot Cleanup

7/18/2017 (Permalink)

Car in the garage caught fire!

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Sevier, Jefferson & Cocke Co. will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Smoke and Soot Cleanup

7/18/2017 (Permalink)

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Sevier, Jefferson & Cocke Co. will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 865-429-8885

24 Hour Service

7/18/2017 (Permalink)

SERVPRO of Sevier, Jefferson & Cocke Co. provides 24-hour emergency service and is dedicated to being faster to any-sized disaster.We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 865-429-8885

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

SERVPRO Of Sevier, Jefferson, Cocke Co. Smoke and Soot Cleanup

7/14/2017 (Permalink)

This house fire was caused by a dryer. SERVPRO of Sevier, Jefferson & Cocke Co. was called to clean up the aftermath!

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Sevier, Jefferson, Cocke Co. will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 865-429-8885

SERVPRO of Sevier, Jefferson, Cocke Co. 24 Hour Emergency Water Damage Service

7/14/2017 (Permalink)

SERVPRO of Sevier, Jefferson & Cocke Co. was called out to clean up after a main sewer line broke.

SERVPRO of Sevier, Jefferson & Cocke is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today -865-429-8885

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Sevier , Jefferson, Cocke Co. has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Sevier, Jefferson & Cocke Co.

SERVPRO of Sevier, Jefferson & Cocke Co. specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

What to do when you have a Water Damage

11/9/2016 (Permalink)

Water Damage

When you have a water damage in your home or business, do you know what to do? It can be a overwhelming experience, but it doesn’t have to be! When you are in the middle of this traumatic experience, you need SERVPRO of Sevier, Jefferson & Cocke Co.One of the most frequent issues that property owners experience in a water damage in their home is,they believe they have to clean it up all of the water only to and, damage to hardwood floors,baseboard, subfloor, walls, cabinets or contents, a few days later.This is why it is important to get a professional,like SERVPRO, to come and make sure all of your structural materials and/or contents are dry.SERVPRO has professionally trained and certified water removal technicians who can assist you during such a traumatic experience. Using the most advanced moisture detection and drying equipment, wecan locate moisture and properly dry your home.Contact Us:If you have experienced any water damage

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